Call Center Representative

Our Exciting Work Environment
Delaware North operates Kennedy Space Center Visitor Complex, helping NASA educate, inspire and inform guests about the country’s space program. The guest experience includes tours of Kennedy Space Center, larger-than-life IMAX films, live shows, hands-on activities and Shuttle Launch Experience.

What’s more, in June 2013, Delaware North opened the doors to Space Shuttle Atlantis – a $100 million exhibit that not only showcases the retired shuttle as its never been seen before, but also celebrates the rich history of the United States Space Program.

Responsibilities

• Provides information and generates sales of group and individual tickets and vacation packages through telephone, email, and in-person contact. Manages large amounts of inbound and outbound calls in a timely manner. Sells Kennedy Space Center Visitor Complex products and describes available features and attractions. Enter ticket reservations into central reservation ticketing system. Communicates with other departments to calendar special programs/events as needed. Refers business partners/clients to the appropriate Sales Managers for negotiation and contracting. Creates and completes reports to include call center KPI data and revenue and sales stats.

• Uses proper grammar, communication, & tools to effectively and efficiently to handle customer inquiries and/or service issues. Updates job knowledge by participating in training and other educational opportunities.

• Meet personal/team qualitative and quantitative sales goals and targets. Produce and/or complete Call Center and other reports as required. Strong ability to multitask is required. Previous sales call center experience preferred.

Qualifications
EDUCATION

High School Diploma Required

Area of Study: High School/College Analytics, Sales & Customer Service training

Additional equivalent experience above the required minimum may substitute for the selected level of education.

WORK EXPERIENCE

• Three to five years experience preferred in a professional call center or communications field.
• Three to five years experience preferred in managing inventory and creating and analyzing reports.

Additional equivalent education above the required minimum may substitute for the selected level of experience.

Conditions of Employment
All applicants may be subject to pre-employment background and/or drug testing.

Equal Employment Opportunity
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

About Us
A global leader in hospitality and food service, Delaware North Companies, Inc. is one of the largest privately held companies in North America. The company has a strong reputation in its industries – hospitality, food service, travel and tourism, retail, gaming and entertainment- with more than 100 locations in the United States, Canada, Australia, New Zealand and England. Visit www.delawarenorth.com .