Call Center Order Rep-Patient Meal Order

Call Center Order Rep

Meal Order Center

Are you interested in starting a career with Banner Health? Do you have great customer service skills? If yes you may be interested in our Call Center Meal Order Rep opportunities.

Work Schedule: Full Time 40Hrs/Week – 10:30am to 7:00pm – 5 days per week with alternating weekends. This Position is located in Mesa, AZ at Banner Corporate Center on Country Club and Brown .

• Order Service Center at Banner Health answers inbound room service calls from hospital patients and their families for multiple facilities in a centralized call center environment.
• Each Call center employee’s work is designed to collectively meet Banner’s goals emphasizing excellent customer service and making a difference in our customer’s lives.
• Employees will access and use database information to effectively meet the dietary needs of the patients.
• The department is a fast-paced work environment with a focus on details and patient satisfaction.
• Teamwork is a focus for all department employees.
  

About Banner Health Corporate

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you’ll find many options for contributing to our award-winning patient care.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

Job Summary

This position coordinates and processes all room service orders and order entry for multiple facilities in a centralized call center environment. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility room service related calls. This position escalates calls to Culinary and Nutrition at each facility when appropriate. Position accurately and efficiently enters appropriate data into Culinary systems.

Essential Functions

• Processes all room service related calls. Enters or records all daily patient meal selections and preferences for multiple facilities and patient units.
  

• Understands and appropriately utilizes culinary systems as it relates to modified diets, food and menu relating to patients. Requests Diet Tech or Dietitian assistance when needed. Able to read, understand and present to patients standard information for prescribed diet.
  

• Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to facility guidelines.
  

• Provides excellent customer service on the phone and resolves customer complaints effectively and efficiently.
  

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Requires reading, writing and mathematical skills.

Must possess excellent customer service, oral and written communication, listening skills and attention to detail to effectively interact pleasantly and calmly with incoming callers. Must possess basic computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment,

Preferred Qualifications

Additional skills and knowledge in call center or food service environments preferred. Bilingual skills preferred in some assignments.

Additional related education and/or experience preferred.