Call Center Onsite Representative (Healthcare)

ESSENTIAL JOB DUTIES

Assist in resolving consumer accounts by answering healthcare service questions; suggesting options for account resolution.

Maintain consumer records by updating account information.

Resolve accounts by clarifying consumer concerns. Identifying and explaining the best available option to solve the problem; expedite corrections or adjustments; follow up to ensure complete resolution.

Process consumer payments appropriately.

Contributes to team effort by working assigned tasks

SKILLS/QUALIFICATIONS

Professional telephone presence

Excellence verbal communication skills

Prior Customer Service experience and/ or Call center experience preferred

Healthcare Knowledge helpful

Problem Solving/ Analytical Thinking

Verbal communication Skills

Conflict Resolution

Ability to Multi-task

NOTICE TO ALL APPLICANTS : In addition to submitting resume via this job board, you MUST complete the online application process in order to be considered for employment. TO APPLY : Visit our CAREER CENTER at http://rmbcollect.applicantpro.com/jobs/

Excellent benefit package available including; Medical, Dental, Short-term Disability, Long-term Disability, 401k, Christmas Club, Life benefits, FSA, PTO, Paid Holidays, Monthly bonus program. Salary will be dependent upon qualifications and experience.

RMB Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.