Call Center / Customer Service Agents

Pay Rate: $12.00/hr

Location: 34 Peachtree Street (a 5 minute walk from the Five Points MARTA station)

Work Hours: MUST be available to work any 8 hour shift between the hours of 9:00am – 6:00pm (9:00, 9:15 and 9:30).

Training will be provided

• Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state’s online application system.
• Requires accurate keying of member’s information into the state’s database.
• Maintains updated knowledge of Medicaid managed care program information, and policies and procedures and program changes.
• Remains courteous, helpful, and sensitive to consumer needs at all times.
• Remains unbiased and maintains consumer confidentiality.
• Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor.
• Conducts research and follows up on problematic cases as needed.
• Performs other duties as may be assigned by management
• Associate’s degree or relevant years of experience preferred; High school diploma or GED required
• Data entry skillset is a must
• 9,000-12,000KSP required
• Typing speed of 40+WPM required
• Proficiency in MS Word required
• Ability to deal effectively with enrollees and potential enrollees; ability to interact courteously and effectively with culturally diverse populations
• Strong organizational, written and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Training will be provided