Call Center Agent

Job Descriptions:
SUMMARY STATEMENT/POSITION OVERVIEW

Call Center Agent is essential to the Customer Satisfaction metric used to determine if HCL remains a supplier to GM. The position entails talking to customers to solve issues related to dealer credits and other matters.

ESSENTIAL FUNCTIONS/RESPONSIBLITIES

• Solve customer problem via phone, fax, and email
• Use computer to investigate issues
• Look through paperwork to investigate problems
• Create daily / weekly reports and timely submit to customer and Management
• Performs other duties as assigned

Required Experience:
SPECIAL SKILLS, EXPERIENCE OR QUALIFICATIONS (List specific skills required but not defined in Dimensions)

• Great attitude
• Ability to deal with unfriendly customers
• Good speaking voice and diction
• Ability to type
• Knowledge of computer programs, email, internet, and fax
• Some college preferred
• Ability to adjust to plant / manufacturing environment
• Learns quickly
• Call center / customer service experience preferred
• Impeccable attendance

Keyword: Call Center Agent

From: Crown Staffing Solutions, L.L.C.