Call Center Agent – Work from Home

Job Title : Call Center Agent – Work from Home

Location: Must reside in central Texas with the ability to travel to Austin for training

Job Status : 1099 Contract (25-30 hours each week) primarily weekends and evenings

Looking for a company where you can assist customers while comfortably working from home? Want to help families find senior care, assisted living facilities or assist home care providers in finding employment opportunities? If you’re interested in being part of a small team dedicated to helping families, join us as a work from home care advisor.

We want someone who’s passionate about providing outstanding customer service to join our team. We aspire to make great things possible for each other, our customers, and for you.

A day in the life

Work from home

Provide engaging customer service in our fast-paced call center

Speak with family members seeking care for loved ones

Engage with our partner agencies

Maintain high performance metrics including attendance, schedule adherence and conversion

Ability to independently make appropriate decisions while addressing the needs of the customer and company

Communicate effectively with leadership on a daily basis to include coaching opportunities

What you’ll need

Five9 experience

High school diploma or equivalent

At least 18 years old

Stable high speed hardwired internet connection

PC or Apple computer, laptop preferred

Quiet work environment

Professional attitude to work independently from home

Ability to meet strict attendance guidelines

Computer literate and pick up new software quickly

Why?

This is a work from home position

Starting Pay is $11.00 an hour

Primarily weekend and evenings schedule

About Us

CareInHomes was founded in 2008 by two work colleagues who were both dealing with family members who needed assistance. After experiencing the challenges of finding caregiving solutions for loved ones first-hand, they wanted to help other families in the same situation. They wanted to provide an easier way to quickly identify and connect with the providers for the types of care they needed. By asking a few key questions about the care families were looking for and matching those answers against a database of caregiver agencies across the country, CareInHomes has helped millions of families with a simple process for finding the perfect service providers in their area to support and care for their loved ones.