Cable Technician

Cable ONE is a trusted broadband service provider that entertains and improves lives in small to mid-sized communities. We are headquartered in Phoenix AZ and are among the 10 largest cable companies in the U.S. We are proud to have been voted by Cable World magazine as one of the 5 best places to work in cable television.

Cable ONE fosters a close-knit culture that is visionary, collaborative, and innovative. We believe associate satisfaction is the key to customer satisfaction. Come be part of the Cable ONE team!

Before you learn more about the opportunities, learn more about the excellent benefits and perks offered!

Benefit and other perks:

• Medical and dental insurance start from date of hire
• Work/life balance programs
• Tuition Reimbursement
• Free Cable ONE Services (for associates who live in a Cable ONE serviceable area)
• Life insurance
• Paid time off
• 401K from day one! Company will match 100% up to 5% of your salary after 1 year of service.
• Plenty of advancement opportunities
• Associate Recognition and Reward Program

RESPONSIBILITIES

• Performs the installation of customer service drops or outlets in a manner that is courteous, professional, and in accordance with Cable One policy and procedures, along with specification compliance in the National Electrical Code (NEC)-Article 820, and in the applicable sections of the National Electrical Safety Code (NESC).
• Uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output of the first distribution amplifier.
• Terminates cable, data and telephony services in a manner that is in compliance with Cable One policies and procedures.
• Assures proper upstream and downstream signal levels at each termination on the customer’s premises.
• Relocates customer service drops or outlets in a manner that is in compliance with all Cable One policies and procedures.
• Monitor and record incidences of system and drop leakage.
• Performs after-hours network stand-by, troubleshooting and repair.
• Operates and maintains vehicle, tools, test equipment and other company owned equipment in accordance with system guidelines and procedures.
• Educates customers as to the proper operation of all services, equipment, and home terminal units (HTU’s) and customer owned equipment.
• Seeks the opportunity to initiate the sale of new cable services, or upgrades of existing services and additional outlets.
• Collects payments and obtains appropriate customer acknowledgements in accordance with Cable One cash handling policies via electronic work order and routing system (WFM) and other methods as required.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Successful completion of the Field Technician training course at the Cable One Technical Training Center is required within 9 months of employment.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and a good driving record.

OTHER QUALIFICATIONS

• Ability to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
• This position requires the ability to work a variable schedule.
• This position will require occasional travel.

Please note: To be considered further for this position, you will need to apply on our website, www.cableone.net/about/careers.

You may also use the link below to access the opportunity directly:

https://recruiting2.ultipro.com/CAB1003/JobBoard/d87d7da8-1e7f-3d96-c01e-b457c3a2faac/OpportunityDetail?opportunityId=0e495301-66a1-43e9-8eaf-80d5f2581ee3

Equal Employment Opportunity Employer

Job Type: Full-time