Business Analytics – Global Customs

Job Description

Scope of Position

Enhance operational processes and customer solutions through data analysis and the development, design and quality verification of Enterprise level reports, dashboards and technology based solutions.

Process Improvements by means of Technology and Analytics

Use data analysis to assist management in the decision making process for business development, pricing, operational process enhancements and changes, and other areas of focus

Identify, analyze, and interpret trends or patterns in complex data sets

Assist product managers with data and technology requirements needed to perform their daily tasks

Design and implement reporting solutions to drive or measure process improvements

Incorporate new technologies and technical advancements within operational training

Manage, monitor, provide assistance and Q/A on process automation (scripts, etc.) running in the geo offices

Report and Dashboard Development

Demonstrate our performance as a company through the creation of powerful, meaningful, and professional looking reports and dashboards

Based on business needs create quick ad hoc reports

Develop internal tools to enhance workflows that drive our business processes

Create reports and dashboards that are reusable, user friendly and professional looking which can be presented to a large number of customers or internal audiences

Ensure developed tools are scalable to different products and customer requirements

Project Management and Business Process Review

Responsible for the forward movement and success of all reporting projects

Prepare project plan and review with stakeholders to ensure it meets all requirements

Help quantify the productivity results of each solution or tool created

Effectively adjust priorities and timelines in line with product management needs across multiple projects

Communication

Collaborate with peers in IS, Geo regions, products and externally on best practices and technology solutions

Maintain project list capturing status, timeliness, priorities and future projects for product team

Work with corporate IS and product groups to build and test new concepts in current tools and prototypes

Work with corporate IS to ensure that the tools and processes designed are aligned with our core systems and are developed properly on a scalable level

Technical Training

Provide technical training for product & operational staff

Develop the data analysis skill sets of the product & operational staff

MS Excel – Excel driven data analysis

Report development using SQL (Structured Query Language) to query data from multiple sources

Self-Development

Constantly improve knowledge of operational procedures, Expeditors systems and new technologies

Maintain 52 hours of training annually with focus on systems training and operations

Seek out third party technical courses to better aid project designs when needed Qualifications

Bachelors Degree in Computer Science or Management Information Systems or 4 Years related experience

2+ years experience with Business Intelligence Software such as Inetsoft

Strong knowledge of Microsoft Excel

Ability to design creative solutions in data mining and presentation to meet business needs

Strong analytical and/or statistics skills

Effective interpersonal skills – ability to relate to employees at all levels

Good communication skills

Good presentation skills

Strong sense of ownership

Specific programming/development skills

Business Intelligence report development (Inetsoft, crystal reports, etc.)

SQL (Structured Query Language) for working with databases (DB2, SQL Server, MySQL, etc.)

JavaScript

Delphi/Pascal for Desktop scripting development

Ability to self-teach needed programming technologies

Additional Information

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development Program