Business Analyst

Job Category

Finance and Operations

Job Details

Business Analyst

Position Description

Business Analysts provide initial triage on the intake of a “request” and help to identify business requirements. The BA translates the business needs into actionable requirements by getting enough information to make a solution possible; help drive clarity to make rational decisions. As a Business Analyst you will be working closely with various stakeholders and process owners to understand current end-to-end process and data flows.

Responsibilities:

The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics. The Business Analyst drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, “as is” and “to be” process documentation, agnostic of a specific technical solution. The Business Analyst reviews technical solutions for compliance to business process and objectives. The Business Analyst coordinates the end to end UAT cycle. The BA develops organizational change management framework, and functional success metrics.

As a Business Analyst, you perform the core duties of a business analyst and take on a larger role within the business analyst community. You serve on internal teams or committees helping improve processes or create new ones. You may serve as a mentor for new BA’s, and you our collaboration tools to answer questions and share your knowledge with the larger team. You may work on larger or more projects, whose implementations, issues, requests or projects have greater scope, complexity and require change management. You operate more proactively as opposed to reactively, anticipating issues and averting them before they occur. As a BA you feel comfortable with prioritizing and managing multiple projects at a time.

Experience:

• 2 years of relevant experience.
  

• 2 years in the following roles: technical support, account management, project management or consulting.
  

• Experience with Salesforce technologies a big plus
  

Able to:

• Work proactively to predict and minimize potential issues before they arise, and resolves those that do in a timely manner
  

• Assist with interviews and mentor new team members.
  

Proficient with:

• General Business Processes
  

• Business Applications (CRM) and Automation
  

• Salesforce Core product and features
  

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.