Business Analyst

BUSINESS ANALYST

General Responsibilities :

• Conduct business analysis and process definition workshops and elicit requirements.
• Review, analyze and evaluate business systems and user needs to develop an in depth understanding of the clients processes and their internal systems that support them and how they will integrate.
• Write requirements/specifications, process maps, data maps, and more as required for client signoff, engineering, product, training and other groups to ensure alignment on the solution.
• Translate business requirements into technical and functional specifications.
• Work directly with the client to prepare, adapt, or agree on all specifications provided.
• Develop or partner for mockups in order to capture requirements.
• Provide in-depth solution presentations, demonstrations and functionality knowledge during the implementation process.
• Define and enforce data collection and handle standards on all deliverables to ensure consistency and facilitate downstream processing.
• Support User Acceptance Testing cycle by assisting in the resolution of issues, answering questions, and guiding the client through the process. This is in collaboration with project management.
• Support training resources in preparation of course materials and delivery of courses both internally and externally.
• Other relevant duties as assigned

Key Working Relationships:

• Project Managers
• Manager
• Other Business Analysts
• Program Leads
• Product Managers
• Operations team, including support handover where applicable
• Insights & Optimization team, which may provide reporting, data, or marketing information to clients
• Engineering/QA teams on and off-shore

Job Levels and Expectations:

• Business Analysts are expected to
  • Work closely with one/many Program Leads in support of multiple clients, across all phases of the client lifecycle
  • Demonstrate industry and/or business process expertise, and an eagerness to become a subject matter expert
  • Demonstrate strong interpersonal skills and the ability to work with clients and internal resources of various personalities

Qualifications :

Education:

• Bachelor’ s degree or equivalent experience required
• Higher relevant education is desirable

Experience:

• 3+ years’ experience in business analysis in enterprise software implementations on a global scale
• Highly resourceful, confident under pressure, and professionally resourceful
• Strong understanding of data management plans/client specifications and technical acumen for data entry, data integrations, API’ s and EDI
• Agile Software Development experience
• Self-motivated with a high level of energy and drive for achievement
• Strong communications skills including raising issues and risks appropriately.
• Strong understanding of software lifecycle, ability to educate team on practices
• Proficient working with all departments to gather, confirm and execute on client requirements
• Disposition to gain trust, drive change, and lead a team to success
• Ability to multitask
• Expert business analysis skills, problem solving skills and ability to work in a team and collaborative environment
• Proficient with MS Office tools especially Project, Excel, PowerPoint & Visio.

Physical Demands &

Work Environment:

• Thrive in a highly active and energetic work place
• International travel may be required