Business Analyst

About the Employer and the Job:

Major Oak Consulting, a Management Consulting firm headquartered in New Jersey and owned by Verint Inc., is built on a foundation of integrity and doing what is best for the client. We deliver world class strategy, process transformation, change management, performance management and project/program management services to clients ranging from Fortune 100 to emerging growth organizations.We are currently seeking professionals for full time positions with 8-10+ years overall experience and 5+ years of relevant business systems analyst experience for work on dynamic client engagements. The applicant should be creative and have strong interpersonal, analytical, and problem-solving skills. Ideal candidates have relevant business systems analyst experience with superior oral and written communication skills, a client service focus, as well as an ability to define problems and implement a complex solution in a fast paced environment.

Responsibilities

• Working with Engagement Management software and applications, preferrably with Verint EM packages

• Working with call center personnel to develop technology and EM solutions

• Analyzing data and IT/systems to derive business and functional level requirements

• Writing functional level requirements and specs

• Assessing and improving the effectiveness of IT portfolio management and demand management processes

• Identifying, defining, developing and implementing improvements to project/financial reporting and monitoring processes and procedures

• Developing tool requirements for delivering project/financial reporting and monitoring * Monitoring people, process, and technology requirements within the service delivery function.

• Driving the implementation and embedding of process, methods and best practice into service delivery activities for the function

• Working with the global resource and vendor management teams on staff requirements and reporting.

• Working with the service delivery teams to prioritize customer demand into functional requirements

• Improving communications, content and transparency of information with key stakeholders

• Monitoring program/project baselines to ensure activities are occurring as planned – scope, budget and schedule

• Proactively identifying risks and issues on IT programs/projects – advising team on the development of risk management and issue management plans

Professional Qualifications, Knowledge & Skills:

• Significant experience mapping interfaces from administration systems

• Experience with interfaces to and from EM applications

• Prepare mappings for hand-off to technical implementation team

• End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)

• Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels

• Project delivery/ management experience in a similar IT environment * Advanced analytical problem solving skills

• Experience translating, developing, and writing business and user requirements

• Attention to detail and perseverance to completion

• Strong organization/time management skills

• Strong relationship building between internal customers, vendors and employees

• Strong interpersonal and communication skills – ability to interact with all levels

• Able to deal constructively with change

• Impeccable relationship management

• Business Process Improvement knowledge and experience a plus

• Advanced level Microsoft Project, PowerPoint, Visio, Excel skills

Qualifications and Certifications:

• Significant experience with Engagement Management practices, software, and applications required, preferrably with Verint EM packages

• Experience with call centers and call center technology required

• College Degree required

• M.S., M.A., or M.B.A graduate level degree a plus

• Project Management Training/Certification such as PMI’s Project Management Professional (PMP) or Prince2 a plus

Minimum Experience:

• 10 years of work experience

• 5+ years of BA experience

• 5+ years of relevant Engagement Management experience

We are seeking candidates interested in full time positions with Major Oak/Verint. Candidates must be open to some travel. Compensation and benefits are commensurate with experience and qualifications. If you are interested in this position, please attach a current resume, your most recent compensation, and current availability. To learn more about Major Oak Consulting, visit our web site at www.majoroakconsulting.com and www.verint.com.

Job Type: Full-time

Salary: $100,000.00 /year

Required education:

• Bachelor’s

Required experience:

• engagement management: 5 years
• Business Analysis: 5 years