Branch Manager I

Branch Manager I reporting to the Area Manager HLE.

The Branch Manager I directs the process and activities of a key location(s) within the Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

The key responsibilities and accountabilities for the incumbent are to:

• General Description:
  

The Branch Manager I represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation

• Key-result areas:
  

Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit

Direct and organize all reservations and pick-ups, complete sales calls with Branch staff in order to further their development

Develop and implement location strategies to maximize profitability and revenue management opportunities including sales of optional services, revenue per unit, etc.

Conduct face-to-face sales calls and presentations in order to obtain new business

Handle or assist in the resolution of customer service issues

Ensure a high level of customer service is maintained at or above the area goals

Coach all staff and empower staff to engage in problem resolution and customer relations

Be active in attending/hosting outside sales meetings or events to promote the company and branch location

Continue to increase the market penetration of the branch and increase revenue

Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives

Actively participate in the training, coaching, and mentoring of all Branch staff

Complete performance reviews with all Branch staff discuss strengths and development opportunities

Hold weekly staff meetings to keep employees motivated and informed of business operations

Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge

Maintain an environment of positive employee relations

Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

In addition to our competitive compensation package, you will receive a fleet vehicle with insurance, gas, mileage and maintenance included. Additionally, Hertz also provides world class benefits, which include:

• Medical, Dental and Vision Insurance
• Life Insurance
• Tuition Reimbursement
• Up to 4 weeks of paid vacation a year (*depending on employment level)
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee Discounts

Mandatory Requirements:
The Branch Manager I is a critical position in the success of the Company and takes on responsibility of leading a top marketplace in revenue acceleration, customer growth and market penetration. The Branch Manager I is accountable for facets of the business to include expense control, satisfaction and utilization.

Educational Background:

Bachelor’s Degree (or equivalent)

Professional Experience:

Previous management experience in a fast-paced environment

Experience in car rental, hospitality, or tourism a plus

Result orientation with demonstrated history of success

Demonstrated ability to direct and motivate teams

Proficiency in Technology

Knowledge:

• Financial and business acumen
• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability
• Labor & Employment laws
• Operations Management
• Project Management
• Analysis and report modeling understanding

Skills:

• Highly organized.
• Ability to interface with multi-faceted, cross-functional teams
• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
• Strong Time Management skills
• Customer service aptitude – Ability to address and resolve customer service issues
• Flexible and able to adapt to changes
• Excellent oral and written communication skills

Competencies:

• Build Talent
• Leading Courageously
• Personal Accountability
• Effective Communication
• Drives Collaboration
• Demonstrates Initiative
• Process Excellence
• Passion for Customer Service & Stakeholder Success
• Agility & Adaptability
• Trust & Integrity
• Drives Execution
• Uses Insightful Judgement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Preferred Requirements :