Bi-lingual Customer Service

On March 1, 2017 McKesson Corporation (NYSE MCK) and Change Healthcare Holdings, Inc., formed a new healthcare information technology company, setting an incredibly exciting course for the future. The entity combined substantially all of Change Healthcare’s business and the majority of McKesson Technology Solutions (MTS) into the new company.

• Please note if you apply to this job you are completing an application for employment with Change Healthcare, and not McKesson Corporation. If you are contacted by a Change Healthcare recruiter, please feel free to ask questions related to this new organization.

CULTIVATING A CAREER WITHIN CHANGE HEALTHCARE

Our culture is guided by our core values which are woven into the fabric of every aspect of our company; pursue purpose, champion innovation, earn trust, be agile, and include all.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Position Description

This position is responsible for answering patient calls and researching and resolving issues in order to receive maximum profitability for clients. Reviews claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary.

May assist AR team with follow up of outstanding A/R all payers and/or including self pay and/or including resolution of denials. Handling all correspondence related to an insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability. May work EDI transactions and ERA files, including reconciling carrier submissions, edits and rejection reports. Assist with research and resolution of accounts appearing on Delinquent Insurance Report, Collection Ledger and Government Payor report as directed by management making appropriate decisions on accounts to be worked to maximize reimbursement.

Qualifications

Minimum Requirements

1+ years of work experience; Healthcare and/or Insurance billing or processing and customer service preferred; 7,000 alpha numeric skills.

Critical Skills

Must be bi-lingual in Spanish

Education

High School Diploma or equivalent work experience

Physical Requirements

General Office Demands

Benefits & Company Statement

Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system – working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities.

We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.

Change Healthcare is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Primary Location

: United States-Oregon-Portland

Job

: Medical

Organization

: Technology Enabled Services

Schedule

: Regular

Shift

: Standard

Job Type

: Full-time

Day Job

Job Posting

: Mar 16, 2017