Benefits Operations Program Manager, Google People Services

The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver 100+ operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.

As a Benefits Operations Program Manager, you will be responsible for the strategic development, service delivery and continuous improvement of Benefits and People Development program operations. This will require exceptional leadership skills, strong domain knowledge in Benefits, stakeholder management, vendor management, and escalation management. You will manage ongoing operations to ensure high standards of user satisfaction and effectiveness, as well as provide guidance to ensure that critical factors are considered, such as providing a “magical” Googler experience, and driving consistency and value from our benefits programs. With your experience in project management, understanding of leveraging innovative technology and familiarity with general business analytics, you will identify and implement policy design and process re-engineering to achieve both incremental and transformational business impact. Lastly, you will guide the team to think critically and innovatively and have opportunities to lead cross-functional initiatives or problem-solve focus areas beyond your scope.

Great just isn’t good enough for our People Operations team (you probably know us better as “Human Resources”). Made up of equal parts HR professionals, former consultants and analysts, we’re the champions of Google’s colorful culture. In People Ops, we “find them, grow them, and keep them” – we bring the world’s most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

Lead the team through planning, design, communication and operational optimization that is sustainable and scalable.

Develop innovative solutions, improve and implement processes, programs, policies working through collaboration with global counterparts and cross-functional teams, including Core Benefits, Core People Development, Legal, People Partners/Consultants and other departments.

Drive identification, assessment and execution of ongoing process improvement opportunities in user experience, quality and productivity.

Manage vendor partners including answering day-to-day questions, conducting case reviews, addressing exception requests and responding to escalations.

Qualifications

Minimum qualifications:
Bachelor’s degree or equivalent practical experience in the Benefits space.

10 years of experience in People Management and mentorship.

10 years of experience with business process analysis, policy/program design and change management in Consulting, Human Resources and/or operational environments.

Preferred qualifications:
Experience in Consulting, Program Management and Operations.

Ability to manage complex Benefits processes and vendors with thorough understanding and affinity to technology.

Proven track record of setting aggressive goals, managing complex cross-functional projects and getting things done effectively and efficiently.

Excellent problem-solving/analytical skills. Proven ability to develop and continuously refine strategy and road-map for a service delivery organization, including technology support, integration and outsourcing.

Strong internal client-facing skills with flexible communication style. Ability to communicate complex concepts and analytics in a structured manner and experience with socializing and presenting analysis, proposals and strategies to executive leadership with a demonstrated affinity for metrics.