BARBACK-CASINO BAR

Guest Service Requirement

Our philosophy at Boomtown Casino is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Boomtown team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

Safety Requirement:

Safety is a core value at Boomtown Casino. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.

Position Summary

Interact positively with all guests, to assist the beverage servers and bartender in the efficient operation of the bar area in order to provide service to casino patrons.

Duties and Responsibilities

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.

• Adhere to established department and property policies and procedures regarding guest service standards.

• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.

• Clean bar and equipment and replenish bar supplies.

• Stock refrigeration units with inventory.

• Replace empty beer kegs.

• Wash glasses, bar equipment, and polish bar fixtures.

• Mop floors, carry out trash, remove empty bottles.

• May assist bartender in the mixing and serving of drinks.

• Keep bar area clean and organized at all times

• Responsible for assisting all F&B outlets if needed

• Perform EDI duties such as filling beverage orders for F&B outlets, fill liquor tree, replace empty BIBS.

• Responsible for assisting serving drinks on casino floor, when needed.

• All other duties as assigned.

Required Knowledge and Skills

• Must have excellent guest service skills

• Must be very friendly and outgoing.

Required Natural Behaviors

• Must be able to stand for a minimum eight (8) hour shift.

• Locations on casino floor are noisy and smoky.

• Will also encounter intoxicated guests frequently.

• Provide representation of department in specific project and company meetings.

Required Education and Work Experience

• High School Diploma or GED equivalent