Bank Operations Specialist I/ II

Phoenix, AZ

–

029453

Mutual of Omaha Bank is quickly becoming a national leader in the banking industry and we’re looking for talented individuals to help us grow. With nearly $8 billion in assets, Mutual of Omaha Bank operates a network of community banks and offices in Arizona, California, Colorado, Florida, Iowa, Kansas, Nebraska, Nevada and Texas and has a nationwide deposit services business that serves property management companies and homeowners associations from coast to coast. By combining our trusted name and financial strength with a community banking approach, we’re uniquely positioned for continued growth and success. If you’re looking to take your career to the next level, Mutual of Omaha Bank is the place for you.

Performs the daily operational support functions of the bank which may include Customer Account support for Branches, Item Processing (Proof), Lockbox Processing, Incoming/Outgoing Returns, Research & Adjustments, ACH/Wire processing, Legal claims, Collections, Cash Vault, Customer Statements, CTRs, Debit/ATM Cards & ATMs, Reg E, Document Imaging, Mail services and various related functions. Some tasks may be complex and rely on experience and judgment to accomplish.

Essential Job Functions: Monday – Friday 12:30pm to 9:00pm

Performs operational tasks as needed and dependent on department function.

Determines the source of problems and works to resolve them. Quickly communicates and escalates issues to meet individual and department goals.

Processes a variety of research requests, adjustments and reconciliations, and account and table maintenance.

Communicates and works with internal and external bank partners and vendors.

Provides information and statistics for tracking and reporting Key Performance Indicators (KPIs) including department volumes. Reports daily activity via production spreadsheets.

Assists with updating department policies and procedures and assists with cross-training staff. Acts as a resource for newer or more junior staff members.

Complies with banking policies, regulations, and regulatory statutes.

This position requires extensive or prolonged typing/keyboarding.

This job posting is reflective of the This job posting is reflective of the

Bank Operations Specialist I essential functions, qualifications, and physical

requirements. The Bank Operations Specialist II has variable essential

functions, qualifications and physical requirements. Competency and skill set

will determine level of placement within the posted job family.

Minimum Qualifications:
Must have Lockbox experience.

Knowledge and experience in the financial services industry, to include deposit and/or cash management and/or lockbox processing.

Proven communication and interpersonal skills with the ability to communicate with prospective and existing customers and banking associates.

Knowledge of compliance with federal and state regulations pertaining to the banking industry.

Ability to maintain a high degree of confidentiality.

Proven organizational, problem solving and analysis skills.

Solid judgment and decision-making ability.

Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.

Personal computer skills to include various software packages, including word processing, spreadsheet, e-commerce, electronic mail and presentation, and banking systems.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4 pm CST.

For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran

To All

Recruitment Agencies: We do not accept unsolicited agency resumes and we

are not responsible for any fees related to unsolicited

resumes.

Job

Banking

Primary Location

US-AZ-Phoenix

Schedule

Full-time

Shift

Day Job