Atlanta Data Collections Specialist

Duties:

• Perform out-bound calls to enroll companies into voluntary government survey and collect monthly data.
• Responsible for asking questions in accordance with instructions to obtain various specified information from each company via interviews and other approved means; compile, record and code confidential data.
• Review data for completeness and accuracy, as well as, perform editing and reasonableness testing in accordance with established Data Collection Center standards.
• Identify and resolve inconsistencies in respondents’ responses by means of appropriate questioning or explanation.
• Identify and report problems in obtaining valid data.
• Interpret numerical data, review error messages and correct data where applicable.
• Answer incoming calls and emails promptly and courteously.
• Perform non-response prompting and ready-to-report calls.
• Perform edit reconciliation of collected and self-reported data.
• Establish a rapport with potential respondents
• Ability to multi-task and work on various projects at the same time (i.e. Address Refinement, Enrollment and Collection)

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Qualifying Skills and Experience:

• High School diploma or equivalent and two years of relevant experience.
• Consistent work history and excellent attendance record.
• Call center and sales experience, preferred
• Displays excellent oral and written communication skills.
• Excellent persuasive/negotiation skills.Proficiency in speaking and writing in English
• Strong interpersonal skills and the ability to communicate clearly and effectively with a wide variety of people.
• Pleasant telephone voice and demeanor.
• Demonstrated experience using the World Wide Web for research.
• Two years of experience using Microsoft Office Suite.
• Possesses basic math skills required to analyze/edit monthly data in accordance with established standards.
• Ability to work in fast paced/performance oriented environment.

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• Working Conditions/Physical Requirements:

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• While performing the duties of this job, the employee regularly works in an office setting with a fast paced and performance oriented environment.
• While performing the duties of this job, the employee is regularly and independently required to: use hands and fingers to handle, feel, or operate objects, tools or controls; reach with hands and arms; stand; talk; twist; bend; ascend and descend stairs; remain stationery for extended periods of time; see, read, comprehend and manipulate computer screens; communicate via computer and telephone

ORI is an Equal Opportunity Employer – Minority/Female/Veteran/Disabled

Job Type: Full-time

Salary: $18.40 /hour

Required education:

• High school or equivalent