Associate User Support Center Agent

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Liberty Mutual IT Hosting Services is actively searching for an Associate User Support Center Agent. IT Hosting Services is a part of our Central IT Services organization that runs the infrastructure and foundational technology that is used across all business units and within Corporate Departments. In this position, you will provide guidance, assistance, coordination and follow-up on client questions, and resolve complex problems or malfunctions of all systems applications, hardware and software.

About the job:

• Act as a single point of contact for resolution of technology-related issues.
• Document customer requests in call tracking system.
• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations. Interact with customers and co-workers to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
• Support feature, functionality, and usage of specific application.
• Troubleshoot basic software and hardware problems.
• Provide L1 technical support of low complexity.
• Adhere to established policies and procedures.
• Make sound business decisions, under direction by following documented procedures.

Desired Skills:

• Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience.
• Strong customer service skills, enthusiasm and desire to learn with Good problem solving skills and decision making ability
• Technical aptitude with PC literacy skills with an ability to learn and apply technical information in a fast-paced, demanding work environment. Basic knowledge of Windows Operating Systems.
• Strong written and verbal communication skills along with effective listening skills.
• Ability to follow policies and procedures; attention to detail. Self-motivation and organization.

We take care of our employees…

We strongly believe that a great job should keep you happy both at work—and in life. That’s why we offer:

• Workplace Flexibility
• Wellness Perks
• Collaborative workspaces
• Sit/stand desks
• Career development, programs and classes
• Diversity & Inclusion programs
• Commuter Benefits
• Adoption Assistance
• College Savings Plan
• Education reimbursement
• Hackathon Events

Liberty Mutual was named as a ‘2016 Great Place to Work’ by Great Place to Work US.

For more info about our benefits – https://www.libertymutualgroup.com/careers/working-here/benefits

Learn more about Tech at Liberty Mutual – http://www.jobs.libertymutualgroup.com/careers/technology-jobs

Check out our Tech at Liberty Mutual YouTube playlist – https://www.youtube.com/playlist?list=PLxUNmyJ_IIGx9yoUJfQ8k5APAK3-KAa6j

Job:
Technology

Primary Location: United States-New Hampshire-Dover

Schedule: Full-time

Salary: $47,400-$57,900

Education Level: Bachelor’s Degree (±16 years)