Associate System Analyst

POSITION
DESCRIPTION

JOB
TITLE &CODE:

Associate Systems Analyst (100928)

DEPARTMENT:

Information Technology

REPORTS TO:

Manager

FLSA STATUS:

Exempt

POSITION
SUMMARY :
Responsible for design, development,
testing, implementation and maintenance of new and legacy systems. Assists customers in identifying systems
solutions to meet functional needs, streamline, and ensure patient safety and
confidentiality.

MINIMUM
QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR
LICENSURE:

1.

Bachelor’s degree in healthcare, computer science,
business or informatics related field OR four (4) years’ experience working
with business, clinical or administrative applications required.

2.

This position may require additional certification
in support of the responsibilities of the position, which will be provided by
WVUHS Information Technology. Certification completion will be required
within four months of formal certification training completion.

PREFERRED QUALIFICATIONS :

EXPERIENCE:

1.

Business Applications: Experience using Enterprise Resource Planning
(ERP) workflows such as: finance, supply chain, HR/payroll. Experience with business
operations workflow in a healthcare environment preferred, such as
admitting/registration, appointment scheduling, billing, insurance
verification, accounts receivable, collections, accounts payable, physician
credentialing, and/or HIM (Medical Records). Experience with financial
statement preparation/analysis, financial systems administration and
accounting workflows.

2.

Clinical Applications: Experience in an inpatient or outpatient clinical
setting preferred. Experience with patient flow, physician/clinician
workflow, medical terminology, and the medical record, preferably in the
clinical area to be supported by this position, preferred.

3.

Web Applications: Web Service experience preferred. Experience with IE,
XML & HTML preferred. Experience with Crystal Reports preferred.

4.

Integration/EDI: Knowledge
of HL7 Message Structures, HL7 Events, and other healthcare interfacing
standards preferred. Experience leading or managing projects preferred.

CORE DUTIES
AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as an
all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1.

System Analysis: Assists in analyzing system issues and
workflows. Assists in research and data gathering with clients and other team
members. Assists in modification requests as assigned. Assists in
Implementing system modifications as assigned. Engages in expanding knowledge
of existing user workflows. Assists in performing functional and integrated
testing for basic workflows. Assist in applying user security under the
guidance of a higher level analyst. Maintains an understanding of supported
applications. Assists in importing/exporting of data. Assists in using
application specific tools to create reports.

2.

Problem Identification and Resolution: Assists in resolution of
daily problems. Assists and participates in testing as assigned. Assists in
correcting system errors as assigned.

3.

System Management: Completes assignments driven by vendor
application packages for upgrades and enhancements. Utilizes various industry
resources (journals, internet, conferences, user groups, etc.) to stay
current on vendor offerings and features/functions that might meet the needs
of the customer/organizations.

4.

Project Coordination: Reviews, identifies and documents any
issues, barriers, or risks and brings them to management’s attention.
Provides Project/Task Coordination Services to customers as assigned.
Participates in joint application and/or technical development sessions. Apprises status, schedule variances, and outstanding
issues with team members and project managers. Manages workload and balances
quality of work with deadlines. Completes proper documentation of work tasks
per policy. Assists in controlling project costs and communicates any
project-related expenses (as assigned). Suggests ways to better accomplish
assigned tasks. Successfully meets deadlines, users
expectations and project goals. Participates in departmental and project
teams as requested in a support role and reports all relevant information
and/or notes back to the rest of the team. Manages expectations and engages
management to review/resolve any potential changes to project scope, expected
deliverables, etc. Participates in post implementation review of projects.
Implement changes while adhering to the change control policy and procedures
for the project in order to deliver a successful solution to the customer.
Communicates to all parties the natures, significance and risk factors of corresponding
projects.

5.

Team Building: Participates in training and professional
development sessions. Participates in departmental teams. Travels
independently to remote sites and communicates back to the team while working
offsite (if assigned). Exhibits objectivity and
openness to the view of others, including patients/families and customers.
Offers assistance and support to co-workers. Contributes to building positive
team spirit and cohesiveness. Balances team and individual responsibilities. Works
proactively and cooperatively in group problem-solving situations. Encourages
peers to seek innovative approaches to solve problems. Engages peers/
employees in improving the quality of the work.

6.

Training & Education: Provides class-room training,
one-on-one training, and end-user remediation for adult learners. Assesses
staff readiness and abilities in the use of applicable systems. Provides
end-user systems support.

7.

This position may require travel to other West Virginia United
Health System (WVUHS) facilities or affiliated sites to assist with
implementations, training, and/or support

8.

Adheres to the established policies of the WVUHS as well as the
policies of the entity or entities where the IT team member is assigned to
work and/or employed.

9.

Accepts on-call responsibilities and responds with action,
either by phone call or on-site as defined by Department Policy.

10.

Other duties may be assigned.

PHYSICAL
REQUIREMENTS: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

1.

Frequent walking, standing, stooping,
kneeling, reaching, pushing, pulling, lifting, grasping are necessary body
movements utilized in performing duties through the work shift.

2.

Ability to sit for extended periods of
time.

WORKING
ENVIRONMENT: The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

1.

The work environment is a standard office environment.

SKILLS AND
ABILITIES:

1.

Ability to handle and maintain
confidential information.

2.

Ability to work well under high stress
conditions.

3.

Ability to work independently or
cooperatively as a team member.

4.

Ability to adapt to various workloads
and assignments.

5.

Ability to work with multi-disciplinary groups.

6.

Must have reading and comprehension
ability.

7.

Must be able to type.

8.

Possess good oral and written
communication skills.

9.

Ability to prioritize tasks.

10.

Ability to work in a fast paced and rapidly changing
environment. Must be flexible.

Date Reviewed/Revised: May 2016