Associate Account Strategist, GMS Sales

Due to business needs, we are prioritizing candidates that are available to start in April 2017 or sooner.

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

In Small Business Sales, we believe there is both a science and an art to sales, and that sales at scale drives value for both our clients and Google. We help clients grow their business in a profitable manner by optimizing account performance and growing their AdWords investment. In this role, you will gain knowledge of the online advertising industry, while developing strong sales, communication, and analytical capabilities. This will allow you to work with and influence both internal and external stakeholders to drive positive impact for our organization and clients.

You are the frontline of Google’s client-facing teams and will be responsible for a book of business and the business targets that come with it. The majority of your time will be spent on the phone consulting with clients of all sizes and types, advising them on tailored solutions on how to get the best return on their AdWords investment. You will use your problem solving, sales, and objection handling skills to get the job done in a fast-paced, high-performing environment.

The Google Business Associate Program: Supplementing your core role, you will participate in a two year developmental program which offers excellent training, equipping you with business, analytical, and leadership skills. You will work with a wide variety of Google Marketing Solutions (GMS) advertisers, developing a strong network within the Google community and a deep understanding of our products and customers – the real foundation of Google.

When our millions of advertisers and publishers are happy, so are we! Our team of entrepreneurial, enthusiastic and client-focused team members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for every type of businesses.

Responsibilities

• Deliver against assigned quarterly quotas, while prioritizing and delivering outstanding customer sales experience to grow our customers’ business.
• Conduct frequent phone consultations with clients to advise them on how to get the best return on their AdWords investment.
• Implement creative ways to improve our customer relationships, tailor and share online marketing strategy suggestions and promote other Google products.
• Communicate with customers proactively. Establish relationships via cold-calling or e-mail marketing and deliver a full consultative experience by following up with consistent educational communications.

Qualifications
Minimum qualifications:

• BA/BS degree or equivalent practical experience.

Preferred qualifications:

• 1 year of experience in sales, customer support, account management, marketing or consulting.
• Demonstrated experience in managing and customizing experience to a customer base.
• Interest in working against an assigned quota and driving sustainable growth.
• Creative problem solving skills to drive efficiency and improve a customer’s return of investment.
• Proven ability to influence stakeholders internally and externally to deliver impact.
• Proactive, independent worker with the demonstrated capacity to lead, motivate and work well with others.