Assistant General Manager (AGM)

The SpringHill Suites by Marriott – Idaho Falls is starting to put together its opening team. With an opening later this summer, this is a unique opportunity to be part of the original crew. This includes training conducted by Marriott employees instead of the normal on the job learning. If you are enthusiastic about the hospitality field and want to grow, this may be the job for you.

Summary of Duties and Responsibilities

Under the direction of the General Manager, the Assistant General Manager is responsible to assist with managing the hotel operations on a day-to-day basis, while directly managing the front office department. The AGM will help the GM assure optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marketing, property appearance and maintenance, brand management, and profit/financial control. Day-to -day responsibilities include scheduling, motivating, assigning activities, training, and policy and procedure assessment.

Essential Functions Note

Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Financial

• Assist the GM in monitoring operational and financial performance; actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.

• Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.

• Monitor monthly inventory of supplies and equipment flow through to the bottom line profit.

• Accurately submit payroll ensuring employee checks are correct.

Sales

• Team up with the Sales team, help brainstorm and implement occupancy and revenue boosting strategies.

• Work with Sales staff to manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive

• Assist the General Manager in researching and analyzing new products, pricing and services of competition.

Guest Satisfaction

• Promote 100% guest satisfaction throughout property; instill high level of guest satisfaction objective to all hotel associates.

• Ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.

• Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.

• Is visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive.

Associate Management

• Help recruit qualified applicants; train employees in accordance with company and brand standards.

• Foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.

• Ensure all hotel staff, including new associates are properly trained in accordance with both hotel and brand standards.

• Motivate and give direction to all employees.

• Communicate all policies and procedures to entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.

• Work with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.

• Maintain accurate employee files.

• Review guest satisfaction results and other data to identify areas of improvement; take corrective action as appropriate.

• Perform duties in all aspects of hotel operations whenever needed.

Property Appearance

• Conduct walk-throughs to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations; document repairs and cleanliness of hotel property.

Miscellaneous

• Serves as “Manager on Duty” as required.

• Provides other relief or back-up duties as needed at the hotel.

Minimum Qualifications

• Completion of high school or equivalent education/training level.

• 3 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

• Experience with the above duties plus experience directly supervising others preferred.

• Excellent communication skills; bilingual a plus.

• Ability to organize and manage, prioritize and meet deadlines of multiple projects.

• Proficiency using computers including Microsoft Office and social media/booking websites and search engines.

• While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls; is required to talk, hear, taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.

• The employee must occasionally lift and/or move up to 50 pounds; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• guest services: 3 years