Assistant, Fan Engagement

With its broad roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Warner Bros., Warner Classics, and Warner Music Nashville, as well as Warner/Chappell Music, one of the world’s leading music publishers, with a catalog of more than one million copyrights worldwide.

A little bit about our team:

Websites, email, social media – the newly-formed Fan Engagement department oversees all these vital consumer touchpoints. We do more than take great #selfies! We oversee all of the ways artists communicate with their fanbase online, be it a meme that made you laugh, a tweet that made you cry, a playlist you can’t live without, or an email about your favorite artist’s brand new album. Our mission is to acquire, engage, and retain fans with clever digital strategies and compelling content.

Why this could be your next big break:

The Fan Engagement Assistants are like the instrument techs and Front of House engineers at a concert – working behind the scenes but critical to a great performance. They oversee the foundational tasks that enable our department to move forward.

Their job is comprised of 2 primary areas of responsibility: Administrative duties and Digital coordination. This position calls for great communication, excellent attention to detail, and a passion for both music and digital media.

Here you’ll get to:

• Proactively assist and report to the VP, Fan Engagement at Warner Bros. Records.
• Manage phones and maintain calendar for appointments, calls, meetings, VIP visitors, key projects and follow-up tracking.
• Calculate and submit invoices, timesheets and expense reports in a timely manner.
• Assist in the processing of invoices and POs in SAP.
• Coordinate travel arrangements and travel itinerary, including venue details.
• Research, compile and present projects as requested.
• Attend calls and meetings, as requested, providing a written recap of the discussion with follow-up steps.
• Perform basic design work such as resizing photos for social posting
• Draft weekly updates and summary sheets for each campaign.
• Closely work and communicate with various internal departments to answer questions, broker solutions, handle requests, and disseminate information.
• Complete special projects as assigned.
• Participate in weekly brainstorms around artist content, learning from the team how to conceptualize and execute digital strategies
• Create and track SmartURLs as needed (for releases, ticket sales, streams, etc)
• Locate, curate, edit, and maintain library of digital assets for artists
• Collect songs for and update playlists on Spotify, Apple Music, etc.
• Review and update artist social and web properties
• Submit and manage requests to other departments
• Collect contact info and ship items to contest winners

Maintain invites & RSVPs for artist showcases & events
QA and post approved social content, email newsletters, blog updates, videos, tour dates, etc to artist social and digital channels
Create tour dates for artist websites and social media (Facebook event creation, BandsInTown set up, etc)
Pull social and digital reports as requested using our internal suite of tools
Research influencers, new blogs, and other partnership opportunities
Stay up to date on new social and digital technology in the marketplace
Other duties as assigned.
Rockstar candidates will be able to:
Comprehensive experience with PC and Mac platforms, especially with Microsoft Outlook, Word, and Excel (graphing)
Excellent written and verbal communication skills
Working knowledge of and passion for social media, music streaming. and digital platforms
Excellent project management skills with the ability to prioritize and manage multiple projects at once.
Ability to multi-task and work effectively in high pressure environment.
Effective online research methods.
It would be music to our ears if you also had:
The right person for this job will be confident, 100% reliable, able to think on their feet and handle pressure well.
A passion for both the music industry and online marketing is essential
Must be extremely organized and detail-oriented, have the ability to prioritize tasks, meet strict deadlines and a proactive style that anticipates problems before they arise
Very strong follow-through and problem solving skills are essential
Must be a creative self-starter who has outstanding people skills and works well in a very hectic atmosphere.
Possess a desire to learn more, to ask questions, and to grow with an outstanding team willing to mentor and nurture talented individuals
Education Required/Preferred:
Bachelor’s Degree
Knowledge of digital marketing or music business a plus
Why join us?
Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.
It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company’s DNA.
Consider a career at WMG and be a part of one of the biggest forces in music today.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for Warner Music Group. We love it here, and think you will too.
Our Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national Origin, alienage or citizenship, disability, marital status, familial status, military or veteran status, or any other legal recognized protected basis under federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws and the Company complies with all applicable reasonable accommodation requirements which such laws may require. Accordingly, please inform the Company’s Human Resources representative if you need an accommodation in order for you to complete any employment application-related forms or otherwise to participate in the application or selection process for the position for which you are applying. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity and will enable applicants to participate in the application and selection process and for employees to perform the essential functions of their jobs without imposing undue hardship on our Company. The Company also will make reasonable accommodations to an applicants or employee’s religious beliefs and practices as may be required by law, unless an undue hardship would result.
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