Assistant Dispatcher

Company: Springfield Ready Mix

Job Title: Assistant Dispatcher

Department: Dispatch

Reports To: Dispatcher, General Manager

COMPANY INFORMATION:

Springfield Ready Mix Co. manufactures and delivers ready mix concrete. We offer an exciting and challenging work environment where you will be expected to continually improve your skills and knowledge about concrete and the construction industry. Compensation is determined on an individual basis. Please make an appointment with the General Manager to bring your resume and other qualifications and discuss making Springfield Ready Mix your career choice.

SUMMARY

This position will be responsible for customer service for internal and external customers.

This position will assist the Dispatcher in planning and scheduling drivers, trucks and plant operations.

This position will be responsible for assisting in quality control including but not limited to testing, documentation, and other functions as directed by supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Exhibit and practice professionalism.
• Take orders for concrete and dispatches drivers to various locations.
• Schedule concrete orders, ensuring proper mix design and compliance with customer/job specifications.
• Coordinate jobsite requirements with Sales, Management and drivers.
• Communicate problems encountered with customers, personnel, equipment, and any matter relating to the operation of the business to Dispatcher, Sales Manager, and/or General Manager.
• Prepare staffing needs for the next day including drivers, mechanics, laborers, batchmen, and loader operators (covering for vacations, appointments, restricted hours, etc.)
• Close down facility at end of day
• Monitor inventory levels to ensure adequate supply.
• May attend pre-bid or pre-pour meetings for large projects.
• Follow all local, state federal rules and regulations to ensure compliance.
• Assist in coordinating drug testing program.
• Assist in coordinating scale checks and calibrations.
• Enter mix designs, customer orders, project information and other pertinent information into computer.
• Assist in testing concrete and maintaining quality control documentation.
• Maintain a thorough understanding of current labor agreements, and ensures compliance with conditions.
• Assist other personnel in office and around plant as needed.

QUALIFICATIONS AND JOB REQUIREMENTS – The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties may be assigned as needed.

• Strong ability to multitask under pressure.
• Excellent map-reading skills
• Able to quickly process many details
• Knowledge of the surrounding area.
• Excellent computer skills. Experience with dispatching software a plus, but will train.
• Display strong desire to learn and improve oneself, and receive criticism as opportunity for improvement.
• Work long hours when necessary.
• Willingness to travel for training, being gone up to a week.
• Make good judgment calls under pressure.
• Some infrequent local travel may be required.

EDUCATION and/or EXPERIENCE

• Two year degree from a community college or equivalent technical school, and/or equivalent experience in a dispatch environment, preferred but will train the right person.
• Must be computer literate.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to compute rate, ratio, and percent.

COMMUNICATION SKILLS

• Read, write and communicate effectively in English.
• Communicate professionally both verbally and in writing.

PHYSICAL DEMANDS – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work in stressful situations and maintain composure at all times.
• Extensive radio and phone communications.
• Possibility of working late, starting early, and weekend work according to season, weather, or other job-specific requirements.
• Able to lift at least 75 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Employees are not permitted to drive company owned vehicles unless they have previously consented to a moving violation record verification which has been approved by management.

This document does not constitute an employment contract and shall not be construed to create any contractual obligation of any kind. All employment with the company is at-will and may be terminated at any time, with or without cause, by either the employee or the Company.

Job Type: Full-time

Salary: $12.00 /hour

Required education:

• High school or equivalent

Required license or certification:

• Valid MO Drivers License