Assistant Complex Director of Sales

Duties and Responsibilities include the following and other duties may be assigned.

• Assist in creating & executing Marketing Plans, Budgets and Team Revenue Goals.
• Drive Team to meet/exceed Team and Personal Revenue Goals.
• Assist in development of Team. Coach and counsel when needed.
• Work with DOSM & Revenue Management Team to create revenue strategies and implement with Team
• Ensure Team meet solicitation/activity goals. The minimum standard for HMC solicitation/activity goals per month are:
  • Sales Managers/EMM: 10 Outside Local Sales Calls, 5 Sites/Client Entertainment and 200 prospecting calls
  • IBT Manager: 30 Outside Local Sales Calls, 10 Sites/Client Entertainment and 100 prospecting calls
  • Catering Sales Manager & Catering/CS Managers: 10 Outside Local Sales Calls, 5 Sites/Client Entertainment and 100 prospecting calls

• Prospecting calls may be a combination of email and phone prospecting

• DOS & GM have the right to increase solicitation goals of all Mangers based on markets.

• Meet/exceed personal revenue goals
• Assist in creating monthly forecasts
• Work with all departments and implement clear communications on customer expectations, group needs and
• Assist in planning and monitoring Hotel’s advertising and promotional activities.
• Maintain compliance with Brand standards
• Review concessions offered to Group/Catering Clients, ensuring minimum revenues are held intact and commitments can be met.
• Review all contract revisions and addendums
• When needed assist in negotiations and closing of deals
• Ensure Managers are responding to all leads in timeframe implemented by Brand or HMC Policy
• Monitor market response.
• Meet booking pace of group rooms as set and approved by DOSM including rate average.
• Plan and administer sales programs and policies to promote Hotel patronage.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Execute prompt and courteous service to ensure that guest expectations are exceeded.
• Ensure hotel compliance with HMC group sales and sales bonus polices.
• Oversee and/or assist in all special sales related projects (i.e., photo shoots, sales blitzes, openings, etc.).
• Provide detail explanation of variances for future year reference as needed.
• Demonstrate positive leadership characteristics that inspire employees to meet and exceed HMC standards.
• Monitor Hotel compliance in Signature and Guest Satisfaction Scores programs.
• Manage operations in compliance with local, state and federal laws and regulations.
• Participate in emergency response team activities including fire drills, alarm tests and emergency response practice sessions as directed by hotel management.
• Immediately report all unsafe conditions and suspicious activities. No employee will pose a direct threat to the health/safety of self or others
• Assist DOS in completing reports and paperwork (i.e., forecasts, annual budgets) as assigned. Including:
  • Generate 3 ?Day report and update catering revenue figures for the current day and the following three days. Input actual revenue figures for the previous day.
  • Calculate 10 Day Forecast Numbers and input on weekly report by 12 PM on Tuesday. Revise forecast in Profitsage based on these numbers.
  • Calculate 30-60-90 Day Forecast Numbers and input in Profitsage by the 25th of the month.
  • Prepare critique of the previous months actual vs. forecast.
  • Monthly Diary audit

• Bachelor’s degree or 3 years’ hospitality service experience
• Minimum of 1 year supervisory experience
• Valid driver’s license
• Ability to direct/motivate sales/catering department to meet revenue goals
• Working knowledge of the banquet department (sets, A/V equipment, supervision, scheduling, service, menu planning, etc.).
• Proficient in computer applications such as Excel, Word, Outlook and PowerPoint.
• Experience using a Property Management System such as Delphi a plus
• Strong written and verbal communication skills