A/R Credit Specialist

The Accounts Receivable (A/R) Credit Specialist reviews month-end credit balance work queues; prepares refund information for AIM; reviews refund requests from staff; researches and prepares refund requests for all payers and submits by paper or electronically; prints checks or types manual checks for proper party; prepares for posting transfer of personal payment credits; researches uncashed stale dated refund checks, and acts as a back-up to co-workers.

Primary Job Duties:

– Reviews month-end credit balance work queues daily, refers credit balances on bad debt and bankruptcy accounts to Patient Representatives. Works with insurance areas to make sure we are refunding properly.

– Prepares refund information for AIM and assists with questions.

– Reviews refund requests from staff. Ensures all information and data is included and assists staff with any questions.

– Researches and prepares refund requests for all payers and submits by paper or electronically. Documents that request has been sent by entering an account note. Researches and prepares refund requests for all insurance companies, including phoning insurance companies to determine primary and secondary insurance.

– Prints checks or types manual checks for proper party. Mails checks to patients or companies as determined appropriate. Prints refund check transaction report and sends it to the Accounting Department.Prepares for posting transfer of personal payment credits between the hospital and clinic by reviewing both accounts to make sure the transfer is valid.

– Researches uncashed stale dated refund checks and reissues, applies to current charges, or sends to North Dakota State Unclaimed Property Division along with the completed government forms.

– Acts as a back-up to co-workers as assigned.R

Required:

• Associates Degree from a Business/Technical school or equivalent work experience.

• Effectively demonstrates multi-tasking and capabilities within job and projects, while maintaining a positive, professional and customer service based attitude.

• Computer experience and knowledge of various software applications.

• Ability to work independently.

• Possesses customer service and problem solving skills.

• Demonstrated ability in managing relationships with multiple departments and employees.

Preferred:

• Additional business courses and/or previous data entry experience.

• CPT/HCPCS/ICD-9 coding knowledge.

• Knowledge of medical terminology.