Hotline: 678-408-1354

Applications Administrator

HOURS OF WORK: 4/10’s, 7am-6pm, M-Th

INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening and background check.

For any questions regarding this announcement, please contact Kylie Lujan at kylie.lujan@lvvwd.com.

GENERAL PURPOSE:
Under general supervision, serves as applications administrator for assigned medium- to smaller-scale business function and middleware applications and provides secondary support for other enterprise applications; installs, configures, tests and deploys applications in test and production environments; monitors and tunes applications for optimal performance; analyzes, troubleshoots and resolves application performance problems, errors and failures; performs related duties as assigned.

The ideal candidate will have previous experience in a contact center, specifically using Genesys Product Suite v8.x, Famework, IRD, and composer routing. This candidate will demonstrate knowledge of multiple contact center technologies, including CTI, SIP, call routing, real-time and historical reporting, Genesys Workspace, Genesys Call Recording and WFM, VoIP technology, and CRM and IVR solutions. The ideal candidate will have a background in cloud deployment, virtual hold, and high availability.

MINIMUM QUALIFICATIONS:
Graduation from a four-year college or university with a major in information technology, computer science, business administration or a closely related field; and three years of progressively responsible information technology experience involving applications administration, applications development, systems administration, database administration or a related specialty; or an equivalent combination of training and experience. Experience in a government or public utility setting with applications similar to those administered by the District is highly desirable.

KNOWLEDGE OF: Principles, methods and best practices for installation, configuration, testing and administration of enterprise and business function applications including performance diagnostics and tuning, application recovery and change management/version control tools and methods; principles of software life cycle management; systems analysis principles and software development and maintenance tools and utilities; principles and practices of server and database/data storage administration in a multiplatform, Windows/Unix environment as they apply to assigned applications administration responsibilities; systems integration concepts, methods and practices; applicable scripting languages including SQL, PowerShell, Perl and UNIX shell scripts; principles and practices of applications troubleshooting in a complex interoperating infrastructure; web based technologies; basic project management methods and techniques; customer relationship management concepts and practices; principles and practices of sound business communications; standard business software including word processing, spreadsheet, database and flow charting applications.

ABILITY TO: Perform application installation, configuration, testing and administration of mid- to small-scale applications in a multi-platform and operating systems environment, with an understanding of interoperating and integration issues; plan and coordinate the testing and installation of upgrades, patches, releases and fixes, ensuring they operate correctly and are compatible with other applications, systems and business processes; balance responsibilities for multiple activities to ensure timely, high-quality results; monitor performance, analyze diagnostics and perform or recommend application and server tuning to ensure optimal utilization of systems and database/data storage resources; maintain integrity and security of the production environment in compliance with IT policies, standards and protocols; apply critical thinking skills to reach sound, logical conclusions in researching technology issues and analyzing problems and alternatives; perform application troubleshooting to resolve difficult to complex and sometimes ambiguous applications problems and failures including performing application recovery and re-install processes while avoiding data loss; communicate clearly and effectively, both orally and in writing; prepare clear, concise and accurate documentation and other written materials; exercise sound judgment within IT policies, standards and protocols; keep technical skills current to meet continuing work responsibilities; use tact and diplomacy when dealing with sensitive, complex and/or confidential issues and situations; establish and maintain highly effective, customer-focused and collaborative working relationships with all levels of managers, customers, other IT staff, consultants, vendors and others encountered in the course of work.

PHYSICAL AND MENTAL DEMANDS:
While performing the duties of this class, an employee is regularly required to sit; talk or hear, in person, in meetings and by telephone; use hands repetitively to finger, handle, feel or operate computers or other standard office equipment; and reach with hands and arms. The employee is frequently required to walk and stand. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Full job description is available at www.lvwaterjobs.com

  • The Las Vegas Valley Water District is an Equal Opportunity Employer.*
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Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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