Application Support Representative – Inventory Management and Accounting

Computers Unlimited creates innovative software that simplifies the lives of home medical equipment providers, welding supply distributors, and a udiologists.

Application Support team members help our customers answer questions and solve any problems they encounter within the software. These team members are the first point of contact in shaping the customer experience. They are key players in the problem solving process.

We are looking for career-minded individuals with exceptional critical thinking, problem solving, and communication skills who enjoy working in a dynamic and fast-paced environment. Application Support team members should have a strong tenacity to solve problems, and a desire to be a part of a results driven team.

Primary Responsibilities:

• Answer customer calls regarding inventory control, accounting or management issues. Diagnose, analyze and coordinate resolution of issues in a timely manner. Record calls and solutions in phone log system.

• Establish and maintain relationships with customers. Understand the impact of issues on their business. Educate users on the functionality and use of various applications.

• Keep updated on new releases/upgrades.
• Test and research software problems reported by customers, interacting with software developers to provide as much information as possible to correct issues and implement long-term solutions.
• Keep current on TIMS functionality as it relates to area of specialization.

Requirements

• Bachelors degree in Accounting, Business Management, or a related field.
• Experience in customer relations, telephone support, or business experience in areas such as accounting or inventory
  
  control is beneficial.

• Experience working with databases and report writing is helpful.
• Experience using reporting tools such as SQL, Access, Excel, Crystal, SSRS or RDL.
• Organization, attention to detail, accuracy and thoroughness
• Problem solving skills
• The ability to prioritize efficiently