Application Support Engineer – Java, SQL, Linux

About the Opportunity

We are seeking a Tier3/4 Support Engineer. In this position, you’ll be responsible for the platform stability, an internal escalation point for an enterprise Ecommerce SaaS platform, improving service level and processes, collaborating with internal business owners and the R&D teams as well as theproduct and operational teams.

Build. Deploy. Bridge. Grow.

In this role you would be providing Tier3/4 support to internal business owners (such as Product Management, Logistics,Finance, BI etc.) this role is based out of our offices in New York City.

Responsible for the production operations of an enterprise Ecommerce SaaS platform that is used by hundreds of top US and European retailers and serves millions of international shoppers.

Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer’s satisfaction. Provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors.

Communicate efficiently and effectively with other department and customers.

Participate in project kickoffs and handovers from the R&D teams (located in Tel Aviv and New York) and help improve the production environment.

Collaborate with R&D and product teams, provide technical input to the business and functional requirements for the software products and services throughout the entire project life cycle to ensure stability, scalability and quality of the product and services.

Create internal documentation and Perform knowledge-sharing presentations to Tier 3 and Tier 2 teams.

Qualifications

At least 7 years of hands-on application support experience in a SaaS or web company, working on critical production environments.

Strong problem solving and troubleshooting skills with a good understanding of SLA.

Experience with DB (SQL/ NoSQL, we mostly use Oracle).

Familiar with J2EE and Java application servers.

Code development background in at least one language – can read other people’s code and create scripts for automations.

Understanding of Infrastructure in relation to application support (Windows and Linux administration, network)

Experience with 3rd party API integration.

Excellent communication skills