Application Support Engineer

ABOUT SEO

We Propel Human Potential. SEO is an educational non-profit focused on improving outcomes for students that come from underserved and historically underrepresented backgrounds. For over 50 years, SEO has been an innovator in education, mentorship, and creating educational programs and opportunities that maximize the full potential of our students. We are on a mission to create an ecosystem of excellence for the students we serve.

Who You Are

We are seeking a seasoned, adaptable, people-focused technologist who eagerly dives into learning new tools, inside and out, and who makes those tools more relevant and valuable through use of integrations and automation. You may have been a developer with a penchant for business analysis; you may have been a systems administrator who’s nostalgic for the interpersonal contact of desktop support. You love to dive deep with users about their needs, and then formulate the right combination of tools, integrations, and automations to get their work done better, faster, or at greater scale. You relish learning new systems and solving new problems.

What You’ll Do

You will be assigned a portfolio of 1 or more major business initiatives, which will include 1 or more business applications.

You will keep an open channel with users about their needs for applications in your portfolio and solve ongoing issues. You will work with your supervisor to define strategic goals.

You will take ownership of “care and feeding” of your portfolio, handling necessary maintenance, staying abreast of release notes, major feature changes, and proactively informing or training program staff as necessary.

You will continuously look for new ways to automate, integrate, upgrade, or improve existing portfolio applications.

You will also do intake for new business needs as they arise, for use cases more complicated than a Help Desk ticket. You will either address these needs with existing SEO tools or work with your supervisor to recommend new purchases.

Qualifications

Associates degree in technology or related field preferred

A minimum of 7 years of progressive IT support experience; experience with coding, systems administration, and/or project management preferred

Self-starter and self-learner: proven track record of independent learning

Excellent documentation writing skills

Ability to explain technical concepts in plain language to non-technical staff

Excellent listening skills; ability to translate user explanations into technical detail

Excellent interpersonal, task management, and customer service skills

Experience delivering virtual classroom solutions or instructional technologies a plus

Experience with Okta, VMWare, Google Apps, Zendesk, or O365 a plus

Equal Employment Opportunity is not just the law, it is our commitment. Read more about the Equal Employment Opportunity Law.

If you need assistance applying due to visually or hearing impaired, please email SEO Careers Help.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.