Analyst, Operations

The Operations Analysis team at TriMet are the solution finders and creators to many complex challenges we encounter in our growing organization. Our Analysis team partners with internal and external stakeholders within TriMet and across the region to identify trends, improve operational processes, and make informed decisions that allow us to move quickly, and keep the Portland area moving.

In this role you will analyze crucial data using a variety of statistical techniques from a wide range of sources including our Operations, Maintenance, and Customer Service teams. You will work on projects that may include continuous improvement of our rail maintenance program, analyzing safety and collision trends, and performance benchmarking. You will use your excellent customer service abilities and act as a consultant to communicate your findings and make data-driven recommendations that ensure that all TriMet teams you support remain up-to-date with crucial business information.

• Perform data analysis using appropriate statistical techniques from Agency information systems using query and reporting tools, noting sources, patterns and trends, assumptions, and methodologies. Communicate results of analysis and make data-supported recommendations. Provide operational and maintenance performance information and analysis, recommending appropriate indicators for measuring program performance.
• Provide support for TriMet’s maintenance operations, including managing TriMet’s Maintenance Management Information System (MMIS), providing data analysis, business process documentation and recommendations based on data/process analysis.
• Prepare periodic and ad hoc reports and presentations on operations and maintenance performance, measures and standards. Ensure data is accurately presented in a useful manner for decision-making. When appropriate, utilize a graphical representation of data.
• Establish, document and maintain system procedures, data retention schedules, coding structures, systems security, and automated event scheduling for the operations and maintenance disciplines.
• Assure integrity of application data and procedures. Identify and track application problems and ensure timely resolution in coordination with the Information Technology department.
• Stay current on technical advances and governmental changes. Apply the new information as appropriate in TriMet. Developments to be watched would primarily revolve around vehicle (automotive, FMCSA, FTA, DOT, transportation/freight or rail) and infrastructure (primarily rail). Provide departmental expertise, leadership and advice on future equipment/policy issues, departmental information systems and technological upgrades or replacements.
• Identify processes or opportunities for automation. Act as a liaison between maintenance and information technology in helping gather user requirements and ensure the successful implementation of an IT project.
• Analyze and produce reports using TriMet’s vehicle location and automatic passenger counter data.
• Analyze and review collision and safety related data.
• Provide analytical support to other agency departments, including planning, scheduling, and field operations.

Minimum Qualifications:

• Bachelor’s Degree in Statistics, Computer Science, Business or related field.
• A minimum of 6 years total credited experience. Related work experience that includes performing statistical data analysis, business system and process improvement analysis, presenting recommendations, and conducting research.
• Intermediate to advanced level skill in database query languages, programming and reporting tools. Intermediate level skill in Microsoft Office suite applications including Access, Excel, PowerPoint, and Word.

Preferred Qualifications:

• Experience using Jasper and/or SAS
• Proficiency in SQL
• Familiarity with Oracle

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Type of Position / Grade / FLSA:
Grade 13, Exempt, Non-Union, Full-Time

Selection Process – Candidates will be selected based at a minimum on the result of:
1. Application Review/ Please Include: Cover Letter and Resume
2. Panel Interviews
3. Reference Check

Supplemental Information:
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans’ preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays’ notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.