Analyst – IT Site Support

Analyst II, Site IT Support

If you live safety always and everywhere and have a strong desire to build a better tomorrow then look to the company who helps feed the world.

Cultivating Excellence is Agrium’s culture of ownership and joint accountability. At its heart, Cultivating Excellence is about achieving superior results with integrity together, connecting and collaborating across the entire organization.

While we have great people, it is not just about that; it’s the ability to own your own engagement, the opportunity to be innovative. It’s the opportunity to grow and develop your career in ways you never imagined while teaming up with people with a passion to make a difference in the world.

You will work daily beside teams of people who will care about your safety on the job and at home. Together, you will have a Commitment to Zero and follow our 3 Safety Principles: Do It safely or not at all, There is always time to do it safely, and Care for each other’s health, safety and security.

Your team will bring out the best in you by enabling you to achieve goals and reach your full potential. You will own your own work and find innovative ways to deliver on our vision of feeding the world responsibly while working along beside 15,000 people around the globe who care about you.

Reporting to the Team Lead, Client Services, this position provides Tier II day-to-day support of the Conda Phosphate Operations. This position requires outstanding customer service skills, excellent communication skills both written and oral and the ability to work in a fast paced environment.

Key Tasks:Specific responsibilities will include:
Tier II support for personal computers, tablets, cellular devices, peripherals and video conferencing.

Deploy, configure and supports a variety of business software including Microsoft Office Suite, Adobe professional suite, and SAP client GUI.

Support and configure cellular, wireless and remote data needs.

Troubleshoots and supports Cisco VOIP phone.

Remote troubleshooting.

Responsible for accurate data collection and tracking.

Recommending site specific IT solutions.

The Ideal Candidate

Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment while having the ability to embrace working side by side others in a diverse culture.

Skills:
Resourceful team player who excels at building trusting relationships with customers and colleagues.

Excellent interpersonal and customer service skills.

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.

A willingness to learn, teach, and share information with peers, management, and business users.

Qualifications:
5+ years of IT related experience.

College degree or IT related certification.

Experience with Windows 7, iOS, MS Office Suite and Active Directory.

Extensive experience with PC and peripherals.

Working knowledge of networking, servers and VPN.

Video conferencing Experience (Cisco Telepresence experience is preferred).

Knowledge of LogMeIn remote software is preferred.

Knowledge of SharePoint.

Knowledge of Citrix.

Experience with major Incident Management Systems (ServiceNow preferred).

Why Agrium?

Winning together; Our Cultivating Excellence culture coupled with great people and delivering superior results with integrity is what sets Agrium apart from other career opportunities. We’re dedicated to winning together and that is what consistently makes Agrium an award winning company, listed as one of the best places to work both in Canada and the U.S.

Agrium’s organizational culture promotes sustainability and innovation, with a vision to help ‘feed the world’ in ways that protect the environment, support economic vitality, and enhance communities.

Agrium is committed to creating a diverse workplace and is proud to be an equal opportunity employer. We welcome applications from all qualified women and men, including members of visible minorities, persons with disabilities, Aboriginal persons, and veterans.

Those interested in this challenging opportunity please apply in confidence directly at www.agrium.com/careers . While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.