Airline Booking Agent

Position Description:

The Airline Booking specialist is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of airline clients that operate with AIMS-BMS system.

Skill Requirements:

• Ability to work in a call center / service desk environment

• Strong verbal and written communication skills

• Excellent interpersonal and client relationship skills

• Negotiations skills using different channels and methods of communications (phone or electronic) * Ability to withstand significant pressures driven by volume, pace and challenging interactions

• Embraces change, thinks creativity and has a willingness to learn

• Ability to handle multiple priorities in a high-volume, target-based environment

• Ability to follow complex and dynamic Standard Operating Procedures (SOPs)

• Strong analytical and problem solving skills

• Ability to manage and provide feedback to all types of individuals

• Ability to work both independently and as part of a team

• Proficient with Microsoft Office (Word, Excel, Outlook)

• Proficiency with SABRE (preferred)

Education/ Experience Requirements:

• Bachelor’s Degree (B.S.) is required with two to three years’ experience of hotel/travel industry experience is required.

• Experience in the airline industry is a plus: airline crew scheduling and/or crew planning. In the absence of a degree, comparable experience will be considered.

Job Responsibilities:

• Receive inbound inquiries to source hotel, transportation and travel needs of clients,

• Ensure Reservations’ consistency and execution between multiple systems and channels utilized in the booking process

• Obtain, evaluate, and provide accommodations according to client guideline, requirements and SOPs,

• Effectively utilize all Customer Service tools and technology to process, track and report transaction including AIMS-BMS as the airline tool to monitor and complete requests,

• Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,

• Continually update and maintain company database with client transactions,

• Provide continual feedback on customer service processes and procedures to improve SOPs and training processes,

• Interact with internal departments,

• Support other duties/projects as needed

Job Type: Full-time

Experience:

• Crew Scheduling: 3 years (Required)
• Hotel Reservations: 3 years (Required)
• Hosp: 3 years (Required)

Education:

• Associate (Required)

Job Location:

• Miramar, FL (Required)