Hotline: 678-408-1354

Agent – Customer Experience

Tracker South Africa Randburg, Gauteng Information Technology

Introduction

Tracker requires the services of an Agent in the Customer Experience Department based at Tracker Head Office in Johannesburg. The successful candidate will be responsible for Tracker info, Bank and Customer Services updates.

Job description

RESPONSIBILITIES:

  • Accurate capturing of data and updating of customer information electronically/telephonically.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Meet targets as per Key Performance Agreement.
  • Accurate record keeping of statistics as per stipulated guidelines.
  • Effective utilization of the Call rating system.
  • Ability to interpret the financial system and assist clients with basic financial and legal queries.
  • Updating of bank details.
  • Adherence to schedules as determined.
  • Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
  • Accurate record keeping of statistics as per stipulated guidelines and operating procedures.

    • Minimum requirements

    Skills / Knowledge:

  • Minimum of one year working experience in a Customer Service environment which includes dealing with a variety of queries and complaints.
  • Tertiary qualification will be an advantage.
  • 3-4 years working experience.
  • A passion for customer service and a professional attitude at all times.
  • Knowledge of Tracker products and systems would be an added advantage.
  • Advanced MS Office proficiency.
  • Excellent interpersonal skills
  • Work accurately with high level of attention to detail.
  • Ability to work under pressure and to meet strict deadlines.

    • Position Summary
    Location:

    Randburg

    Industry:

    IT and Telecommunications

    Contract:

    Permanent

    EE Position:

    No

    Closing Date:

    30/07/2020

    Advert Status:

    Online

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    3978 Windgrove Crossing
    Suite 200A
    Suwanee, Georgia
    30024, USA
    contact@eltasjobs.com

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