Hotline: 404-491-0865

Adoption Counselor

Animal Care Centers of New York City Brooklyn, NY 11208 Information Technology

Adoption Counselor


Summary

The Adoption Program at ACC has a goal that is simple and powerful: we are looking to help end animal homelessness in New York City by connecting people and pets for adoption. ACC employs an open adoption approach where we understand that there is no such thing as the “perfect home” and we welcome all clients as potential adopters. Using an “open adoptions” approach, the adoption process is conversation based and non-judgmental. Our focus is on matching pets with people and providing resources to continue assisting these new families post adoption. Adoption Counselors are the voice of the homeless pet population and work to promote their adoptions. They will need to provide superior customer service skills and must be willing and prepared to answer a wide variety of questions regarding animal husbandry.


Responsibilities

Customer Service (50%)

  • Provide exemplary customer service to our adopters by effectively communicating and guiding them through the adoption process.
  • Escort clients to view available animals for adoption to find out what they are looking for in a pet and explain kennel cards.
  • Work with adopters to find a good match for their families by accurately communicating the medical and behavioral needs of the pet and supplying them the necessary information and resources during counseling sessions to set them up for success.
  • Review adoption applications, interview prospective adopters and make decisions on the outcome of adoptions.
  • Perform reference checks as needed.
  • Check and provide answers via email on a shared adoption account.
  • Occasionally attend offsite adoption events and participate in community outreach.
  • Answer phones and check voicemails in a timely fashion.
  • Provide follow-up post adoption to answer any questions or to address and work through common challenges.

    • Husbandry and Handling (20%)

  • Interact with and get to know available animals in order to provide information and to provide the best matches.
  • Handle and conduct interactions between animals and their potential adopters.
  • Prepare animals to leave the shelter by properly fitting dogs with collars and/or harnesses and placing cats, rabbits, and guinea pigs into carriers using low-stress techniques.
  • Conduct and write rabbit evaluations to promote their adoptions.
  • Write bios and take photos to help increase adoptability.

    • Administrative/Other (30%)

  • Process adoption paperwork and payments. This includes closing animal records, entering rabies/dog license information, processing payments and donations, etc.
  • Review and document any pertinent customer information into the Shelterbuddy database.
  • Ensure that all adoption paperwork is filed and organized according to policy.
  • Photograph and keep track of positive adoption stories or “Happy Tails” to share with other members of the organization.
  • Clean and organize adoption areas.
  • Other duties as assigned.


    • Qualifications

    Comfortable working in a fast-paced, often high-stress, ever changing environment. Customer-driven and focused on providing a positive, upbeat experience for all clients. High attention to detail, Strong work ethic, and thrive working in busy environment. Treating animals and people with respect and employ humane handling techniques whenever possible. Work well independently but also function seamlessly as a member of a team.


    Education and Work Experience

    High School Diploma or GED required. This is an entry-level position. At least six months customer service experience is required. While previous animal handling experience is a plus, all that is required is a positive, compassionate attitude.


    Work Environment

    Ability to work in an animal care facility where euthanasia is performed. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. The noise level in the environment can be very loud.


    Reports To:     Adoptions Manager


    Overtime:     This is a non-union hourly position and eligible for overtime.

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