Administrator Others

EXPERIENCE:

Minimum of 3+ years experience

RESPONSIBILITIES:

Act as the first point contact for customer issues

Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.

Facilitate or escalate customer issues and complaints, both internally and externally.

Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers.

Co-ordinate all Break/Fix calls in order to enable dispatch of Client & Multi-vendor engineers to customers.

Liaise with Various Helpdesks, Client and Third-Party Service Providers escalating through these avenues to close.

Flexibility to take on additional tasks as directed by Team Lead

Exposure to ServiceNow (ITSM) tool

Knowledge of Computers and basic understanding of Microsoft prducts, with an excellent knowledge of MS Office

Working knowledge of a customer focused environment.

Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment

Effective interactive skills and ability to work as part of a team

Able to control interactions with customers using persuasion and influencing skills

Aptitude for understanding and solving problems in a methodical and logical manner

Willing to assume responsibility for customer problems

Able to maintain and project a helpful and courteous attitude in any circumstances

Resilient under pressure and adaptable to unseen work demands

Flexible attitude towards working in 24×7 environment

Language Skills:Dutch

Education: Graduation