Account Manager

Cenveo, a world leader in the management and distribution of print and related offerings is seeking an experienced Account Manager in its Dallas facility

The ideal candidate will have a High School Diploma or equivalent, 5+ years of Customer Service/Acct Manager experience.

Cenveo offers a competitive salary and a comprehensive benefits package including, but not limited to medical, dental, vision, life insurance, short & long term disability, 401k, ESPP, PTO and Company paid holidays.

Responds to all internal/external customers inquires as well as performing a variety of customer focused duties. Guides and assists customer services representatives to ensure Cenveo standards are adhered to.

ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Receives, researches, and answers customer inquiries and requests regarding orders, releases, and quotes.
• Assists in management of house accounts and territories where no salesperson is assigned.
• Reviews customer purchase orders.
• Initiates traces of customer and stock orders and conducts follow up with plant scheduler.
• Processes delivery commitments from customer/salesperson.
• Receives and processes change orders.
• Advises salespersons of any orders not meeting shipping schedules or orders that are backlogged.
• May attend daily production meetings.
• May initiate purchase orders for outside purchased products.
• Provides pricing to other National Envelope facilities.
• Working closely with the CS Manager, trains and assists CSR in company and departmental standards and processes.
• Coordinates and addresses issues with plant management and quality control on all orders.
• Services highly detailed accounts.

ADDITIONAL DEPARTMENT OR POSITION-SPECIFIC DUTIES/RESPONSIBILITIES:

• Edits all incoming orders.
• Handles special requests from sales force.
• Complies with safety rules and regulations (wear proper safety attire; steel toed shoes or coverings, hearing protection, safety glasses, shields and gloves as needed).
• All other duties as assigned.

JOB QUALIFICATIONS (refers to job, not incumbent):

Education:

Minimum: High School Diploma or equivalent.

Preferred:

• Required Certification (s):

Experience:

Minimum: Three years customer service experience within the paper industry or envelope manufacturing.

Preferred: Four to six years customer service experience within the paper industry or envelope manufacturing.

Special Skills Required:

• Proficient in Microsoft Office applications
• Knowledge of Electronic Data Interchange (EDI).
• Extensive knowledge of JD Edwards Software.
• Excellent verbal and written communication skills.
• Excellent time management skills and ability to multitask.
• Basic math skills and the ability to accurately read a ruler.

Job Type: Full-time

Salary: $16.00 to $18.50 /hour

Experience:

• Customer Service Skills: 3 years (Required)
• paper industry or envelope manufacturing: 2 years (Preferred)
• JDE: 1 year (Required)

Education:

• Bachelor’s (Required)