Account Manager

The Account Representative is an entry-level (or higher, depending on experience) position juggling client projects. This is not a sales or post-production role. Rather, the Account Representative is a liaison between external customers and internal entities including various departments: production warehouse and sales.

The Account Representative focuses on processing new orders, work in progress; and ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of projects.

• Manages activities for new and ongoing projects with multiple production departments, technical teams, management, and clients to ensure that delivery requirements and objectives are accomplished
• Coordinates the entire process from creation to delivery
• Coordinates project tasks with production, ensuring tasks are completed, identifying and addressing any needed changes, while keeping the client informed of delivery timeline
• Reviews client orders, determines and schedules project deliverables, production milestones, and required tasks
• Enters orders into our production databases according to client orders and production schedules
• Proactively identifies potential issues with projects in progress and finds creative solutions to meet or exceed client expectations
• Tracks project statuses to ensure any issues or changes in schedule are provided to the client in a timely manner.
• Monitors and maximizes customer lifetime value strategies , ensuring maximum Profitability
• Evaluates competitor programs and market trends to offer value add to client
• Escalates client requests and complaints when necessary ensuring client is happy with end result
• Sends and receives a large volume of emails on a daily basis to/from clients, production and other internal departments
• Gathers information and consults on invoice and billing process as requested by Finance
• Adheres to company policies and procedures
• Must work overtime and weekends when needed
• Perform other duties as assigned

Full-Time

Pay DOE: $15.00 – $19.20/hour

Job Type: Full-time

Required education:

• Associate

Required experience:

• Customer Service: 2 years
• Project Planning: 1 year

Job Type: Full-time

Salary: $15.00 /hour

Required education:

• Associate

Required experience:

• Customer Service: 2 years
• Excel: 1 year

Required language:

• English