Account Coordinator (Overland Park, KS)

The Account Coordinator will work directly with the Account Manager to support all aspects of client specific case management including enrollment and administration.

Primary Functions:
Maintain and track employee census and termination data

Process voicemail, assign and return

Assist in monthly enrollment processing

Review payroll deduction reports for accuracy and errors

Process enrollment changes and/or cancellations

Generate and prepare reports as requested utilizing multiple systems

Prepare meeting and training materials as requested

Develop in-dept. knowledge of products and processes for assigned cases

Research and resolve issues related to benefit enrollment and policy issue

Support the claims process

Qualifications

1. Minimum High School Diploma/GED equivalent.

2. Demonstrate polished articulate verbal and interpersonal communication skills to internal co-workers and external customers.

3. Proven history operating in an environment requiring superior administrative service support.

3. Current working knowledge operating freely in Microsoft Word and Excel. Intermediate proficiency to include tools as manipulating manual worksheets, filter and sort, and generating basic formulas. Demonstrated ability to quickly adapt and train-up to effectively use advanced Microsoft Excel tools.

4. Proven experience following a step-by-step process while using organization and deductive reasoning to meet deadlines and produce positive outcomes.

5. Current experience operating under deadline pressure while remaining calm and professional. Detail mindset and formerly trained to function in a multi-task operation with consistent interruptions.

6. Former experience operating independently with little or no supervision while effectively interacting with all levels in a corporation.