Hotline: 678-408-1354

Account Coordinator

Twitch San Francisco, CA Information Technology

We are looking for a detail-oriented, customer service focused Account Coordinator with media experience that will work hand in hand with the sales team. Account Coordinator will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external. Light travel may be required and the position will report to the Director of Client Services.

Responsibilities

  • Insertion Order Management:
  • Work with the finance team on any new client approvals
  • Enter IO into Order Management System
  • Verify accuracy of Internal IO and client insertion order
  • Act as client’s daily point of contact to ensure smooth execution and delivery of standard media campaigns
  • Clarify any questions Ad Operations may have about the campaign

  • Client Management:
  • Provide highest level of customer service to clients, both internal and external
  • Assist in pre-sale pipeline management, reporting, and opportunity accuracy in CRM system
  • Keep sales apprised of all key issues, updated and relevant data throughout campaign process
  • Work with clients to collect assets/tags to ensure a successful campaign launch
  • Work with Ad Operations to troubleshoot live campaigns
  • Run weekly or ad hoc reports for campaigns & clients
  • Manage standard media campaigns

Requirements

  • 1-3 years of online media experience
  • Excellent written, presentation and oral communication skills
  • Excellent collaboration and interpersonal skills
  • Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
  • Working knowledge of Microsoft Office: PowerPoint, Excel, and Word
  • Experience with 3rd party ad servers (Google DCM, Innovid, Sizmek) and ad verification partners (IAS, DV, MOAT)
  • Works well with others in high-energy environment with minimal supervision

Bonus Points

  • Video Game Enthusiast
  • Work experience in online media
  • Previous agency experience

Perks

  • Full benefits, including medical, dental, vision and life
  • 401(k) savings plan with a company match
  • Catered daily lunch and dinners (and hearty breakfasts three times a week)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Corporate gym membership
  • Commuter benefits
  • Flexible time off policy
  • Top of the line technology to help you build your own workspace
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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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