911 DISPATCHERS (COMMUNICATIONS SPEC I/COMMUNICATIONS SPEC II)

Full/Part Time

Full-Time

Regular/Temporary

Regular

Salary Range From

2427.00

Monthly

Salary Range To

4045.00

Monthly

Starting Salary: $3,019/month (Comm Spec I Level) and individual will also receive a 5% increase after successful completion of a 6-month probationary period.

Starting Salary: $3,303/month (Comm Spec II Level) and individual will also receive a 5% increase after successful completion of a 6-month probationary period.

Summary of Work

Communications Specialists provide 24-hour voice radio communications for the state of North Dakota as well as providing 1-800emergency service for the entire state and 911 responses for designated areas. Individuals at this level will perform duties at a fully trained and qualified level independent of close supervision or guidance.

• Receive 911 calls from designated areas.
• Receive 1-800 state emergency calls.
• Work with law enforcement during officer’s tour of duty.
• Work with firefighters and medical response teams on a daily basis.
• Perform records entries and inquiries to NCIC (National Crime Information Center).
• Disseminate severe weather watches and warnings.
• Receive and acknowledge all warnings, alerts, and tests from the National Warning Center.
• Receive and draft (send) messages for law enforcement data and information.
• Assist with developing, implementing, presenting, scheduling and tracking the training for communications center staff, ensure all certifications remain current.
• Participate in developing, implementing, and maintaining emergency communications and mapping projects/systems.
• Assist with developing and updating protocol for the interaction of North Dakota’s resources without of state issued Amber Alerts.
• Perform all functions of a Communications Specialist on a rotating basis and during emergencies or staff shortages.
• Knowledgeable in Microsoft Office software.
• Must also have the ability to type at a speed of no less than 35 wpm.
• Ability to work shifts consisting of 12 hours from 7:00 am to 7:00 pm and 7:00 pm to 7:00 am.
• Perform other duties as required or assigned.

NOTE: Work is in a confined work area and applicant must interact by visual, auditory, and physical methods.

Minimum Qualifications

Communications Specialist I Level:

Requires one of the following:

One year work experience as a public safety/911 dispatcher, paramedic/EMT, firefighter, law enforcement or corrections officer or other emergency communications dispatch or switchboard work experience, or

Four years of work experience performing office support, clerical, secretarial, or customer service duties that involved multi-tasking and communicating with the public; two years of college course work in criminal justice, psychology, counseling, nursing or other closely related field may substitute for up to two years of work experience.

Employees in this class are required to obtain certification by the National Crime Information Center (NCIC), Cardio-Pulmonary Resuscitation (CPR) and Emergency Medical Dispatcher (EMD) within six months of employment.

Must also have basic computer experience and typing skills (35 wpm minimum). Successful completion of the interview process, reference checks and background investigation.

Communications Specialist II Level:

Requires the following:

Certification in CPR, EMD and NCIC, and t wo years of work experience as a public safety/911 dispatcher with duties similar in nature and complexity to Communications Specialist I. Must also have basic computer experience and typing skills (35 wpm minimum). Successful completion of the interview process, reference checks and background investigation.

Application Procedures

Applicants must complete online application, along with uploading a cover letter, detailed resume and an unofficial college transcript. A typing test will be given by the agency. Applications must be completed by 11:59 pm on the posted closing date.

For more information or if you need accommodation or assistance in the application or selection process contact:

Office of the Adjutant General
ATTN: Cindy Pazdernik
PO Box 5511
Bismarck, ND 58506-5511

Telephone Number: 701-333-2082
TYY Number: 800-366-6888
E-mail: cynthia.a.pazdernik.nfg@mail.mil

State Website: http://www.nd.gov/hrms

Individuals claiming veteran’s preference must be a current North Dakota resident and provide the required documentation listed on the application.