$3500 Bonus Call Center – Customer Service

Description/Job Summary STUDENT LOAN COUNSELOR – $3,500 BONUS! – Bachelor’s Degree Required

$15.35/Hour – Up to $17.85 in 6 months (PLUS Bonuses, Incentives, Overtime Pay & $12,000/year Tuition Reimbursement)

Looking to build-on or start your career with a financial industry leader? This is an opportunity, when excelled at, has proven to lead into various career paths throughout the organization. Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a Master’s degree or another Bachelor’s degree with the assistance of a $12,000/year tuition reimbursement program.

Position Overview:
MOHELA (Missouri Higher Education Loan Authority), a nationally-recognized leader in student loan servicing, is currently seeking results oriented individuals to work in a fast-paced environment as Student Loan Counselors at the Chesterfield, MO call center location. Student Loan Counselors receive inbound calls and make outbound calls to delinquent loan borrowers while providing the highest customer service experience and are trained to resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.

Starting salary is $15.35/hour along with a $1,500 hiring bonus. The opportunity to earn up to $17.85/hour within 6 months may be achieved through an additional performance pay differential. Overtime hours with time and half pay may become mandatory.

$3,500 Bonus Structure:
$1,500 hiring bonus paid out on your 1st paycheck

$1,000 upon successful release out of training/coaching (processed for pay period after release)

$1,000 at 1-year of service with MOHELA (processed for pay period after work anniversary) Additional Incentives:

Earn $1,000 within 60-90 days, plus an additional $100/biweekly for opting-out of MOHELA’s medical plan. (must show proof of being insured by another group medical plan).

Earn an average of an additional $125 the first four biweekly pay periods for working the federal contract

Earn varying department incentive bonuses, when available.

Spanish Speaking counselors receive an additional $1/hour for using that skill.

Required Training Starts June 19th:
New Hires will be well-trained to understand federal policies and regulations while learning how to offer a personalized interaction to meet the unique needs of each student loan borrower serviced.

Must be able to attend and complete 10+ weeks of paid training starting June 19th

Hours of training are 8am – 5pm, Monday – Friday. Hours After Training:

Must be able to work a variety of shifts between the hours of 7am-9pm Monday-Thursday, 8am-5pm Fridays. Regular schedules are bid out and could change on a quarterly basis.

New hires are typically required to start on the 12pm – 9pm Monday-Thursday, 8am-5pm Friday schedule.

Required overtime will consist of an additional 5-10 hours/week for 4-6 weeks during a 3 month period, including some weekends. At times, business needs may not allow for much notice resulting in staying late, shortening lunches to 30 minutes, or coming in early the next day.

MOHELA Offers Excellent Employee Benefits:
Tuition Reimbursement up to $12,000 per year after 3 months

Dependent child tuition reimbursement after 1 year

Medical + Dental + and Vision coverage within 60-90 days

401K with dollar for dollar match up to 8% of salary after 1 year

Fully vested company paid pension after 5 years

Paid Time Off and Vacation

6 Paid holidays

4 Paid personal holidays

Employee Assistance Program

On-site Fitness Center

Opportunity for advancement (most employment vacancies are filled internally)

Skills/Qualifications Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree Required (Recent 2017 graduates are encouraged to apply)

Call Center Experience Preferred but Not Required

Outstanding Attendance and Punctuality

Ability to Provide Excellent Customer Service

Strong Verbal and Written Communication skills

Excellent Time Management and Multi-tasking Skills

Strong Computer Skills

Must Possess a Friendly Speaking Voice and Patient Demeanor

Must NOT be in default on any federal student loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)

Must be able to obtain a Federal 5C Security Clearance after hire

For more information about MOHELA and to view other career opportunities, please go to www.mohela.com .

To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.

We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@mohela.com or by phone at 636-733-3700 ext 3571 (TDD: Dial 711) and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.