Studio Store Service Associate

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Summary:
XFINITY Stores are an interactive and fun product theater that treat shoppers to an immersive connected experience with Comcast’s products and services. At XFINITY Stores, we want our customers to learn by experiencing our products first hand, all while receiving a world class service and sales experience. Customers can also browse and purchase relevant merchandise including the new XFINITY Mobile products and accessories.

The Retail Store Service Associate supports the store team in all areas of the business so that a best in class experience for customers can be delivered. The ideal candidate is motivated by giving great support to customers and the store team while constantly striving for improvement. Success in this role will come from accurate inventory, clean stores, tight back of house spaces, and excited customers who come back to learn more. This role enables store team success, and positions the ideal candidate for a great retail learning experience.

Core Responsibilities:

• Provides strong understanding and enthusiasm for technology, especially Comcast products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• Greets customers during our busiest moments, ensures they are connected to a sales consultant in a timely manner, and is well prepared to demonstrate Comcast technology to new customers to ensure they know the basics and encourage them to return to learn with the store.
• Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures, and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
• Regular, consistent and punctual attendance. Other duties and responsibilities as assigned.

Job Specification:

• High School or Equivalent
• Generally requires 0-2 years related experience
• Demonstrated track record of great service, follow up, and follow through meeting timelines consistently.
• Has an accountable work style, friendly demeanor, and offers appreciation to others easily.
• Strong prioritization, organization, and listening skills with a personable approach and detail orientation.
• Demonstrated ability to set and achieve goals with ability to adapt to changing situations.
• Must be able to work nights and weekends, holidays, and variable schedule(s) as necessary.
• Proficiency in all MS Office applications preferred.

Comcast is an EOE/Veterans/Disabled/LGBT employer