Specialist: Food Services

The Manage and coordinate daily activities with service providers and internal stakeholders for the preparation, serving and vending of food services, ensuring that a high hygiene, health, safety, quality standards and customer satisfaction is maintained at all BMW Group South Africa facilities.

The role will be responsible to:
Ensure legal and regulatory compliance of all food services provided. Plans and implements activities and programs for Food Services with service providers.

Ensures compliance through reviews, inspections and audits.

Coordinates and maintains safety, sanitation, and maintenance program for food services.
Ensures compliance with all regulatory bodies.

Steers and monitors customer satisfaction and corrective actions put in place.
Investigates and resolves complaints regarding food quality or service.

Coordinates activities with internal partners as necessary, such as: Facility and building management for utilities modifications, equipment installations, repairs, etc.

Monitor the performance of service providers with KPIs and steers non-performance accordingly; via documented action plans.
Manage all Tender Specifications for all food service contracts with service provider as per BMW Group Purchasing policies.
Collaborates with BMW Group on projects, programs and initiatives.

Development and implementation of a food services strategy for BMW Group South Africa.

Forecast, monitor, control budget provision for food services with finance team.

Qualifications and Experience
Must have:
Completed Food or Business Management qualification (Min level NQF 6)
Min of 5 years experience in food service management in a Corporate or Industrial environment
Min of 3 years experience in supplier management across multiple entities
Knowledge is HACCP and food service quality