Senior Manager, HR Global Operations (HRGO)

Summary

The Senior Manager, HR Operations will oversee and manage the HR Global Operations team, which is responsible for global HR operational activities and the HR help desk. This role manages 7 people (6 in Seattle and 1 in Beijing) and is responsible for ensuring current SLAs remain high, while looking for strategy-aligned opportunities to improve the team and provide exceptional service to other HR groups and employees at the Foundation. The role would also assume the responsibility as the HIPAA Privacy Officer for the foundation.

Core Responsibilities

Provide team leadership (manage, motivate and empower) HRGO staff to do their best work; provide coaching, mentoring, escalation support, and daily operational support (applying knowledge of HR function and systems to make decisions when unique “out-of-the-norm” circumstances arise).

Continually assess and seek strategic opportunities to evolve (e.g., process, systems) with the foundation’s priorities and culture. Create efficiencies and improve service to HR groups and employees; propose and manage these operational improvement projects to completion.

Actively build and maintain quality connections with other leaders in HR (proactively sharing learnings with the broader HR/GFET team), key people on the Seattle campus, and key resources in other office locations (DC, London, Beijing, India, Africa, etc.); look for ways to provide greater support to these groups through new HR Global Operations initiatives.

Continually track the team’s work, providing regular quantitative and qualitative feedback through the monthly HRGO dashboard, and client experiences. Share these findings with key stakeholders, and use data to encourage innovation/experimentation in the spirit of continuous improvement.

Participate as a member of the Director’s leadership team including foundation and division-wide initiatives, ad-hoc projects, and other tasks as they come up, and partner with Legal & Security to manage HIPAA processes.

Qualifications:
Seeking a candidate with HR operations experience and the ability to lead teams and manage projects.

Ability to see and understand the bigger picture strategy and vision for the organization, and connect those to the direction and operational activities of the team.

Prior experience could include knowledge of HR systems (Workday), HR benefits, HR processes (e.g., verification of employment, leaves & departures, contingent worker set up, recruiting processes and hire/onboarding procedures, and other HR operations activities), HIPAA compliance and experience leading teams and managing projects.

Knowledge of help desks, including help desk support software such as Zendesk, is also desirable.

Ability to see and understand the bigger picture strategy and vision for the organization, and connect those to the direction and operational activities of the team.

Ability to empower the team to make decisions about their work, balance their workload, and look for operational improvement opportunities

Ability to provide excellent HR support service to other HR teams, and employees around the globe

Ability to intake new requests for support, and bring on and train additional resources when needed

Ability to work well with other people and teams (including IT, Legal, Finance/Payroll, Information Security, HR groups, and others as needed) on new project initiatives

Ability to communicate the team’s work to senior leadership on the team and within the organization

Education:
Advanced degree preferred with at least 7+ years of experience

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As part of our standard hiring process for new employees, employment with the Bill and Melinda Gates Foundation will be contingent upon successful completion of a background check.

The Bill & Melinda Gates Foundation is dedicated to the belief that all lives have equal value. We’re committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve—in race, gender, age, cultures and beliefs—and we support this diversity through all of our employment practices.

All applicants and employees who are drawn to serve the mission of the Bill & Melinda Gates Foundation will enjoy equality of opportunity and fair treatment without regard to:

• Race
• Color
• Age
• Religion
• Pregnancy
• Sex
• Sexual Orientation
• Disability
• Gender Identity
• Gender Expression
• National Origin
• Genetic Information
• Veteran Status
• Marital Status
• Prior Protected Activity