Initial candidate screening will begin as early as May 30, 2017. The hiring authority may make a hiring decision at any time thereafter, so it is in your best interest to apply as soon as possible.
The Department of Revenue’s Tacoma Office has a career opportunity for Revenue Agent 1 (Tax Discovery). The successful candidate must have strong communication skills and be able to work independently. Job duties will include identifying unregistered businesses, then educating and assisting business owners so the business complies with Washington state tax laws.
This is your opportunity to work in a dynamic organization with great leaders and talented co-workers! Department of Revenue prides itself in being a work/life balance organization providing superb training, growth opportunities and programs like tuition reimbursement.
The mission of the Department of Revenue is to fairly and efficiently collect revenues and administer programs to fund public services, and advocate sound tax policy. The Compliance Division supports this mission by collecting taxes through education, investigation and enforcement on behalf of Washington citizens so that tax laws are applied fairly and state services are funded.
Some of what you’ll do as a Revenue Agent 1:
Using your inquisitive and self-motivated skills, you will independently locate, identify, investigate, register and assess avoided or evaded excise and/or use taxes from unregistered businesses and owners of vehicles, vessels, aircraft and other types of personal property on a daily basis. You’ll find a sense of accomplishment when you meet performance expectations that directly tie in with the agency’s goal of working together to fund Washington’s future. Other duties include:
- Multitasking by talking on the phone, typing notes into the department’s computer system and directing taxpayers to useful information on DOR’s website.
- Educating and advising taxpayers personally, by telephone, and in writing on their tax registration and reporting requirements, liabilities, filing deadlines and payment obligations as required by state tax laws and rules.
- Demonstrating the ability to use good judgment to determine which potential business leads add value.
- Using time management skills to timely and effectively work your cases in various stages while continuing to search for new non-paying business leads.
- Utilizing agency data sources and data mining techniques to generate lists of potential unregistered businesses for investigation.
- Analyzing financial data, issuing tax assessments, issuing tax warrants, and taking collection action to recover the amounts due.
- Using your negotiating skills to obtain full payment or negotiate payment agreements based on analysis and verification of financial information.
- Continuously updating histories and taxpayer information on appropriate agency computer systems.
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Bachelor’s degree in business or public administration, accounting, communications, finance, economics, political science, criminal justice, law, sociology, or psychology (degree must be from an accredited college or university by the U.S. Department of Education and Council for Higher Education Accreditation [CHEA])
Two years experience as a Tax Service Representative, Tax Information Specialist or other tax collection experience in the Department of Revenue.
Experience may be substituted year for year for education in any of the following areas:
- Experience directly responsible for collecting or attempting to collect debts owed or due from an individual or any kind of business entity.
- Experience in law enforcement, adjustment of claims, investigations involving personal background, business practices or fraud.
The successful candidate will:
- Possess clear communication skills to work with customers in person or over the telephone and in writing, sometimes in confrontational situations.
- Travel to taxpayer businesses to conduct field investigations.
- Use Excel to create tables, format data within a spreadsheet and sort and filter data.
To be considered:
- Complete your online application in detail as it will be used as your initial resume.
- Attach a cover letter explaining how you meet the qualifications of this position.
*Failure to follow application instructions may result in disqualification from competitive process.*
To take advantage of Veteran’s preference please attach your DD-214, member 4 long form, or your NGB-22. Please remember to black out your social security number and date of birth before attaching.
Email Jobs@dor.wa.gov or call (360) 704-5738.
Human resources may use this job announcement to fill multiple similar vacancies for up to six months.
Prior to any new appointment into the Department of Revenue, a background check will be conducted.
To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.
As a condition of employment, you must either join the union and pay union dues or pay the union a representational or other fee within 30 days of the date you are placed into pay status.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5738. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Revenue Agent 1, Tax Discovery Supplemental Questionnaire
Please read the Revenue Agent 1 required qualifications and tell us in which way you meet them. Although you may meet the required qualifications in more than one way, you will only be able to check one of the choices. In which way do you meet the RA1 required qualifications?
I have a Bachelors degree or higher in business or public administration, accounting, communications, finance, economics, criminal justice, law, political science, sociology, or psychology.
I have at least two years experience working for THE STATE OF WASHINGTON DEPARTMENT OF REVENUE as a Tax Service Representative or Tax Information Specialist.
I have AT LEAST FOUR YEARS professional experience directly responsible for collecting or attempting to collect debts owed or due from an individual or any kind of business entity OR AT LEAST FOUR YEARS experience in law enforcement or financial industry, adjustment of claims, or investigations involving personal background, business practices, or fraud.
I have a COMBINATION of the above required college coursework AND required professional work experience EQUAL TO FOUR YEARS.
I do not meet any of the above-required qualifications for this position.
Are you willing and able to travel to taxpayer businesses to conduct field investigations?
Please carefully read the duties of this position as described in the job announcement. Are you willing to independently resolve REVENUE COLLECTION ACTIVITIES on taxpayers’ delinquent accounts on a daily basis?
DESCRIBE your work experience with negotiating payments or directly collecting or attempting to collect debts owed or due from an individual or any kind of business entity. ADDITIONALLY, indicate which job(s) you obtained this work experience.
Explain a stressful and confrontational situation with a customer. Describe how you communicated with the customer and resolved the situation.
Which of the following Microsoft Office Programs do you have at least one year of experience and a strong knowledge in (check all that apply):
Word – to include creating correspondence and mail merge
Excel – to include mail merging, formulas and creating spreadsheets and charts
Access – to include entering and maintaining data
PowerPoint – to include editing and creating slideshow presentations with charts.
Data bases to include data entry, data downloads and reports
How did you hear about this career opportunity (select all that apply)?
Washington State’s career website: www.careers.wa.gov
Washington State Work Source office or website (Go2WorkSource.com)
Washington State employee
Dept. of Revenue’s career website: www.dor.wa.gov/careers
Dept. of Revenue Staffing Consultant
College/university career fair or website
Diversity network meeting/event
Online job boards
How did you hear about the Department of Revenue as a possible employer?
Social Media Contact
If you selected “Other”, for either of the last two questions, please specify.
* Required Question