PATIENT SERVICE COORDINATOR- JHS

Job Number: 00121571

Full-time Shift Start Time: 8:30 A.M. Shift End Time: 4:30 P.M.

Posting Salary: $24.67

POSITION SUMMARY

• Recognizes patient/family in congruencies with systems, treatment, or experiences at the hospital.

• Identifies/assesses the magnitude of complaints based on a pre-determined criteria, coordinate intervention, comprehensively document and accurately support databases that track and trend work.

• Organizes work, set priorities and multi-tasks based on policy and procedures

• Maintains objectivity and sensitivity while addressing the needs of a patient/customer and supporting the staff and services.

• Applies an understanding of the impact of illness/hospitalization on human development and culture.

MINIMUM REQUIREMENTS

• Associate’s degree in Public Health Administration or in a related health field (Must provide official transcript at time of interview)

• At least two (2) years of experience as a patient care advocate or in a related patient care/customer service capacity within a hospital or medical environment

• Proficient in Microsoft Word and Excel

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish

• Knowledge of medical terminology

• Knowledge of CERNER software

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

• Meet the minimum qualifications for the position.

• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”

• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
  
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

• Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER