Operations Manager (West Palm Beach, FL)

Job Introduction
The world’s leading private security organization, G4S, has an immediate job opportunity for an Operations Manager. As an Operations Manager, you will be responsible for the pro-active operation, administration, and profitability of all G4S Secure Solutions (USA) Inc. services within the assigned geographical territory of the designated area office through the application of sound business, financial, and growth-oriented management practices. This includes compliance and supervision of administration and operational contractual obligations, as defined by Federal, State, Local law and regulations, the G4S Security Officer Handbook, G4S policies and each security services contract serviced.

The person assigned to this position assists the General Manager by providing leadership, direction, supervision, development and accountability to their direct and indirect reports within the field office structure.

The person in this position is accountable for the successful execution of the day-to-day service delivery to all clients. The administration and operations of the local office, to include staffing, reporting, training, policy and procedural compliance. This Operations Manager must also ensure accurate payroll, billing and collections for all services delivered.

The Operations Manager is responsible to the General Manager to oversee and efficiently implement for all aspects of the order to cash process.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Main Responsibilities
Specific Duties and Essential Functions

• Provide direct supervision, guidance and support of operations personnel
• Work with the General Manager to assist in developing business for the office
• Ensure that the planned profitability of all services is realized by utilizing sound financial management principles and continual review of appropriate management information reports (e.g., Profit and Loss, Job Profitability, Weekly Hours, budgeting, collections and COMPSTAT)
• Ensure that G4S Secure Solutions (USA) Inc. is providing quality service to our clients and that these accounts are operated in a manner consistent with established policies, contracts, and applicable laws; maintain an active, strong client relations program by making frequent personal visits to discuss any problems or recommendations for the improvement of service provided
• Ensure that all operations personnel understand, and comply with, all applicable EEOC, wage and hour, and other laws governing employment

The Ideal Candidate
Education, Licenses and Certifications Required

• Must possess a high school diploma or equivalent
• Ability to obtain and maintain any license or certification as may be required for contracts services in their market

Type and Length of Specific Experience Required

• Minimum of two (2) years of progressive management experience in the financial and team leadership aspects of a business enterprise or governmental agency
• Minimum of three (3) years of documented prior security-related account management experience in a multi-location environment

Skills Required

• Proficient computer skills including Microsoft Office
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

Other

• Must be at least 18 years old or the minimum age required by the state, if higher
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must have demonstrated ability to deliver efficiencies managing customer relations and contract compliance
• Must have demonstrated understanding of the cost factors associated with delivering security services.
• Must not use illegal drugs. Must submit to a pre-employment drug test
• Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
• Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Major activity: Walking, standing, driving, speaking, listening, observing

Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling

About The Company
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en-US/Site%20Tools/Contact%20us/