NOC Engineer 1

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

The role will be responsible for responding to all IT service interruptions or performance problems that require IT hands-on for the RTS offices as well as remotely monitor and support all RTS global operations. This role will also be responsible for performing tasks that IT cannot perform remotely in core and non-core working hours.

Requirements:

• Flexible to different working times to meet business needs
• Provide network, application, and server monitoring for RTS global operations
• Provide remote technical support for RTS global operations
• Create work instruction documentation as and when required
• Provide full asset tracking of all IT and Telephony related HW/SW configuration items
• Provide a single point of contact for any site related IT or Telephony issues
• Handle incoming calls from RTS global centers
• A minimum of 1-3 years’ experience in a Technical support or similar role
• Require an Associates degree or equivelant certifications
• Extensive knowledge of supporting Windows 7 and Windows 10, Windows 2008, Windows 2012, Windows 2016, Microsoft Office (2010 & 2013) (Preferably MCP in Windows 7 and MOUS in Office)
• ITIL Knowledge
• Knowledge of I3 IP phone technology

Your Application
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