To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.
Minimum Training and Education: High school diploma or equivalent with customer service experience preferred. Punctuality and dependability are critical in this call center environment. Strong initiative and goal oriented candidates desired. Must have excellent organizational and communication (written and oral) skills. Typing and computer applications knowledge required. Medical related work experience preferred. Capable of working in a fast paced environment under stressful conditions. Ability to work harmoniously with co-workers and maintain a positive, can-do disposition.
Required Licensure, Certifications, Registrations:
Additional Duties and Responsibilities:
Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, posses good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and carry objects weighing 20 lbs(+/-) unassisted. Lift from 36″ to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces. Regularly and for prolonged periods wear telephone headset(s) and sit at automated work stations, predictive dialers and phone systems.
Opening date: 25 May 2017 Eastern Daylight Time