Implementation Project Manager

About Us

At Inspectorio we are making our own software product, SaaS platform, that use IoT and Data to help retailers verify supplier compliance and bring transparency to their supply chains.

Founded in Hong Kong in 2015, Inspectorio is now headquartered in Minneapolis, with R&D lab in Ho Chi Minh City and offices in Hangzhou, Quito.

Our diverse team is comprised of Mathematician, Neuroscientist, Data Scientist to Pianist, Magician, Running Champion, Kendo Master, Wood Crafter…

We are the only Vietnam based Techstars company and are working with leading retailers and brands around the globe, our initial market focus on China and Vietnam, and expanding 5 new markets in 2017.

Get to know what Inspectorio is doing at: www.inspectorio.com

About the role

The Implementation Project Manager will be responsible for a seamless & successful implementation for all client projects under his responsibility. The Implementation Project Manager will work cross-functionally with Sales, Product & Customer Success in driving the technical implementation for new customers, as well as ensuring they have a complete understanding of the client’s business challenges and work out unique solutions to resolve those issues throughout the implementation. The Implementation Project Manager will act as a Project Manager for the entire implementation of the projects under his responsibility, including facilitating presentations and meetings for internal and client stakeholders on the status of the project as needed, as well as implementing the strategy required to effectively on-board individual clients while developing implementation playbooks that standardize the process, making it scalable & repeatable.

Job Description

Communicate the overall Implementation process that will be followed from start to finish

Demonstrate the value that implementation will provide to prospect clients as part of the setup process

Demonstrate the value that implementation will provide to prospect clients as part of the installation process in direct contact with sales team.

Capture and document the business problem the prospect client is looking to solve

Document the scope that implementation will perform for the client

Document the implementation project plan

Responsible for the overall client relationship during the entirety of the implementation and is a first line of defense for escalations

Acts as the project manager on the account throughout the implementation and is the centralized contact for the client

Observe and document operational workflow of current state client processes to provide consultative recommendations during the implementation process

Complete all necessary report writer setups for the client

Facilitates quality assurance meetings during the implementation to ensure application configuration is correct, all quality risks or defects are resolved, the project is progressing on-time and the business problem identified during the sales cycle is being solved

Elaborate the right metrics to provide the accountability about the improvements comparing the before/after the implementation

Onsite training

Onsite for alignment call support

Onsite for 3rd party integration as necessary

Available for other onsite visits with the client as identified or deemed necessary

Requirements

BA/BS Degree

5 years of project/program management experience

Time management and organizational skills

Strong verbal and written communication skills

Strong presentation and negotiating skills

Proficiency in Microsoft Office, Excel, PowerPoint, Word. (Jira is a plus)

Strong skills in Excel (Jira is a plus)

Demonstrated project management skills including: leadership, communication, time management, organization and customer management

Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills

Preferred Qualifications:
Prior experience in dealing with prospect clients

Prior experience in project implementations and/or consulting

Prior working experience consulting, Bain/Ernst & Young/KPMG/PwC/Mc Kinsey/ Deloitte is a plus.

Prior experience in a top strategy or IT consulting firm is a plus. (McKinsey, BCG, Bain, AT Kearney, Oliver Whitman, LEK, PwC, E&Y, KPMG, Deloitte, IBM, NTT Data, Capgemini, Indra, Booz Allen Hamilton)

Why You’ll Love Working Here

BE HEALTHY

We recognize that our employees are the key to our success. Healthier employees are happier employees who perform well! We not only provide health insurance benefits, but we also get out of the office for fun activities like weekly soccer games.

HAVE FUN

Having fun makes work much more enjoyable. We host company foosball tournaments and events to make sure our employees feel the love. Events may vary by office location, but the sentiment is the same: Fun matters.

COMMITMENT

When you join Inspectorio, you join a team. You have our leadership’s commitment to treat all team members with respect. All our team members commit to performing the best for each other, and our customers.